KIMBERLY SMITH
Woodstock
Summary
Results-driven Transportation and Operations Supervisor with over 20 years of experience leading transportation, logistics, safety, compliance, and workforce management initiatives in high-volume operational environments. Proven success managing transportation operations, DOT compliance, route optimization, driver performance, and safety programs while improving service reliability and operational efficiency. Strong background in process improvement, regulatory compliance, incident investigation, and team development. Recognized for building high-performing teams, resolving complex operational challenges, and consistently delivering exceptional customer service.
Overview
26
26
years of professional experience
Work History
Security Supervisor
UPS
Nashville, TN
03.2005 - 03.2007
- Developed and implemented security procedures, training programs, and facility protection strategies.
- Conducted investigations involving theft, loss prevention, policy violations, and security incidents.
- Supervised security personnel and monitored facility access controls and security operations.
- Maintained detailed investigative reports and incident documentation.
- Analyzed security trends and provided recommendations to reduce risk and improve operational security.
- Collaborated with leadership teams to ensure compliance with corporate security standards.
Package Car On-Road Supervisor
UPS
Nashville, TN
03.2000 - 03.2005
- Supervised daily package delivery operations, driver performance, and customer service activities.
Feeder On-Road Supervisor
UPS
Nashville, TN
01.2018 - Current
- Direct daily transportation operations for drivers, routes, and fleet activities while ensuring compliance with DOT regulations and company policies.
- Lead safety and compliance programs that promote employee engagement, accountability, and operational excellence.
- Manage driver qualification files, permits, certifications, and regulatory documentation.
- Conduct operational reviews, safety audits, and performance evaluations to ensure adherence to safety and service standards.
- Resolve operational challenges, employee concerns, and service disruptions while maintaining productivity objectives.
- Coordinate route planning and transportation activities to maximize efficiency and service reliability.
- Support workforce development through coaching, training, and performance management initiatives.
Package Industrial Engineering Specialist
UPS
Nashville, TN
01.2012 - 01.2016
- Analyzed operational and production data to identify opportunities for process improvement and cost reduction.
- Conducted time studies, labor analysis, and workflow evaluations to improve operational efficiency.
- Developed reports and recommendations supporting workforce planning and operational decision-making.
- Collaborated with cross-functional teams to streamline processes and improve service performance.
- Supported continuous improvement initiatives through data-driven analysis and performance measurement.
Feeder On Road Supervisor
UPS
Atlanta, GA
05.2021 - 05.2026
- Operated conveyor systems to ensure efficient package sorting and processing.
- Loaded and unloaded packages, maintaining workflow efficiency during peak hours.
- Collaborated with team members to optimize loading techniques and reduce delays.
- Conducted regular equipment inspections to uphold safety standards and operational readiness.
- Assisted in developing best practices for efficient warehouse operations and logistics flow.
- Promoted a positive workplace culture through effective communication, teamwork, and problem-solving skills.
- Demonstrated adaptability in handling various tasks such as operating different types of feeders, loaders, or conveyors according to production requirements.
- Assisted in training new employees on proper feeder operation procedures for optimal performance.
Education
Bachelor of Science (B.S.) - Business Management
David Lipscomb University
Nashville, Tennessee01.2021
Skills
- Transportation Operations Management
- DOT Compliance & Regulatory Oversight
- Fleet Management & Logistics Coordination
- Route Planning & Optimization
- Driver Supervision & Coaching
- Safety Program Administration
- Workforce Leadership & Development
- Performance Management
- Process Improvement & Continuous Improvement
- Operational Analysis & Reporting
- Incident Investigation & Documentation
- Quality Assurance
- Customer Service Excellence
- Conflict Resolution
Websites
ADDITIONAL QUALIFICATIONS
- Extensive knowledge of DOT regulations and transportation compliance requirements
- Proven leadership experience managing drivers, transportation personnel, and operational teams
- Strong analytical and problem-solving skills
- Experienced in safety management, operational planning, and workforce development
- Proficient in transportation operations, logistics coordination, and performance reporting
Timeline
Feeder On Road Supervisor
UPS
05.2021 - 05.2026
Feeder On-Road Supervisor
UPS
01.2018 - Current
Package Industrial Engineering Specialist
UPS
01.2012 - 01.2016
Security Supervisor
UPS
03.2005 - 03.2007
Package Car On-Road Supervisor
UPS
03.2000 - 03.2005
Bachelor of Science (B.S.) - Business Management
David Lipscomb University