Kimberly Sumski
Peachtree City
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
14
14
years of professional experience
2000
2000
years of post-secondary education
Work History
Secretary
Pha-obgyn
Scranton
09.2004 - 09.2009
- Organized patient records and maintained confidentiality of sensitive information.
- Handled incoming calls and addressed patient inquiries promptly and professionally.
- Managed appointment scheduling for patients in a busy OBGYN practice.
- Coordinated insurance verifications and ensured accurate billing processes.
- Assisted medical staff with administrative tasks to streamline office operations.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Provided administrative support to the Office Manager and other staff members.
Shift Manager
McDonald's Restaurant
Scranton
09.2002 - 09.2004
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored team members on customer service standards.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Implemented health and safety protocols for food handling and cleanliness.
- Managed inventory levels to ensure product availability and freshness.
- Resolved customer complaints promptly to enhance dining experience.
- Conducted performance evaluations for staff development and feedback.
- Led team meetings to communicate goals and address concerns effectively.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Shift Manger
Wendys Restaurant
Dunmore
12.1995 - 09.2002
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained staff on food safety and customer service best practices.
- Managed inventory levels and coordinated supply deliveries efficiently.
- Conducted performance evaluations and provided feedback to team members.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Implemented standard operating procedures for food preparation and service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Valley View
Archbald, PASkills
- Appointment scheduling
- Patient record management
- Insurance verification
- Office administration
- Team leadership
- Performance evaluation
- Effective communication
- Attention to detail
- Time management
- File management
- Conflict resolution
- Confidentiality
- Filing experience
- Prioritization and time management
References
References available upon request.
Timeline
Secretary
Pha-obgyn
09.2004 - 09.2009
Shift Manager
McDonald's Restaurant
09.2002 - 09.2004
Shift Manger
Wendys Restaurant
12.1995 - 09.2002
Valley View