Kimberly Tolbert
Gainesville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative
ProCare Rx
Gainesville
07.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed prescription orders accurately and efficiently.
- Managed customer account information with confidentiality and care.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled billing inquiries and explained payment options clearly.
- Trained new team members on customer service protocols.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Server
Olive Garden
Gainesville
02.2025 - 07.2025
- Provided exceptional customer service to enhance dining experiences.
- Delivered food and beverages promptly to tables.
- Assisted guests with menu selections and dietary preferences.
- Processed payments accurately using point-of-sale systems.
- Set up and arranged dining spaces for special events.
CNA
Medicrest Home Care
Hartwell
01.2023 - 01.2025
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient care activities accurately in electronic health records.
- Maintained a clean and safe environment for patients at home.
- Provided emotional support and companionship to enhance patient well-being.
- Assisted in mobility and transportation of patients within the home setting.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
CNA Student
Hartwell health and rehab
Hartwell
01.2021 - 03.2022
- Provided compassionate care to residents in a rehabilitation facility.
- Assisted nursing staff with daily living activities for residents.
- Monitored patient vital signs and reported changes to healthcare providers.
- Communicated effectively with residents and families about care needs.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Answered call lights promptly to assess needs of patients.
- Helped maintain a safe environment by checking equipment regularly for any malfunctions.
Education
Hart County High School
Hartwell, GeorgiaSkills
- Prescription processing
- Customer account management
- Order tracking
- Emotional support
- Positive and professional
- Data entry
- Follow-up skills
- Customer service
- Administrative support
- Credit card payment processing
- CRM software
- Microsoft PowerPoint
- Electronic health records
- Vital signs monitoring
- Effective communication
- Problem solving
- Attention to detail
- Time management
References
References available upon request.
Timeline
Customer Service Representative
ProCare Rx
07.2025 - Current
Server
Olive Garden
02.2025 - 07.2025
CNA
Medicrest Home Care
01.2023 - 01.2025
CNA Student
Hartwell health and rehab
01.2021 - 03.2022
Hart County High School