KIMBERLY WALLACE
Sandy Springs
Summary
Rookie of the Year 2018 Cellular Sales
Promoted to Team Leader Cellular Sales
Overview
11
11
years of professional experience
Work History
Business to Business Sales
Wisemen Multimedia
01.2024 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Acquisition Sales Specialist
State Farm
06.2020 - 10.2023
- Resident Property and Casualty license in GA. Non-resident Property and Casualty license in 48 states. The ECC Acquisition Specialist is focused on quoting and binding new auto and fire product sales in support of our Enterprise growth initiatives.Communicates clearly, professionally and empathetically via phone or written correspondence. Leverages sales, marketing, and influence skill set to assist with acquisition and retention of State Farm policyholders. Knows where to find answers to a variety of insurance related questions while helping the customer understand what will happen next. Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment.
Payment Resolution Specialist
Gravy
11.2019 - 03.2020
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
Wireless Account Manager
Cellular Sales
01.2018 - 07.2019
- Rookie of the Year 2018 & promoted to CORE Leadership in January 2019
- Helping guests with choosing the right products and services then closing sale
- Inspiring and exciting guests about how our solutions can impact their life
- Showing guests how to use their new devices, accessories, and services
- Connecting with guests to earn their trust and loyalty
- Attending ongoing paid training to ensure continued success
- Getting to know the guests, identifying their needs, and proposing the best solutions
- Leading and training a dedicated team to success
Wellness Consultant
Blue Ribbon Foods/Ellsworth Foods
07.2015 - 01.2018
- Knowledge in company's all-natural food products and services
- Build successful relationships with customer base
- Majority of leads received from customers' referrals
- In-Home Presentations throughout Georgia with decision makers
- 75% Closing Ratio, meeting with an average of 22 prospects a week.
- Chosen for mentorship with company's veteran
Residential Sales Associate & Project Manager
CertaPro Painters
04.2014 - 07.2015
- Met with an average of 13 prospects per week consistently, resulting in a 65% client closing ratio.
- Managed a portfolio of 376 contracts totaling $1.2 million in sales.
- Exceed team sales goals by 16%.
- Conducted face-to-face residential sales calls throughout North Atlanta assigned territory.
- Supervised the work of 5 crew supervisors, offering constructive feedback on their work.
- Worked directly for the owner of the company.
- Attended weekly sales meetings and extensive sales training, conferences, and seminars.
Education
High School Diploma - undefined
Loganville High School
LoganvilleBusiness Administration - undefined
Georgia Perimeter College
Skills
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Friendly, positive attitude
- Teamwork and collaboration
Software Proficiencies
- Salesforce
- CRM
- Microsoft Office
- Windows Server
- Lotus Notes
- IOS & Android Mobile
Timeline
Business to Business Sales
Wisemen Multimedia
01.2024 - 04.2025
Acquisition Sales Specialist
State Farm
06.2020 - 10.2023
Payment Resolution Specialist
Gravy
11.2019 - 03.2020
Wireless Account Manager
Cellular Sales
01.2018 - 07.2019
Wellness Consultant
Blue Ribbon Foods/Ellsworth Foods
07.2015 - 01.2018
Residential Sales Associate & Project Manager
CertaPro Painters
04.2014 - 07.2015
High School Diploma - undefined
Loganville High School
Business Administration - undefined
Georgia Perimeter College
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