Kimberly Wiliams

Maintained detailed records of client preferences and requirements, delivering personalized service

• Schedule flights car rentals and lodging for over 3,000 staff members to provide medical dental lab and vision treatment for soldiers to enable them for deployment
• Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
• Ensure Payroll for per diem mileage and hourly rates are in an correct for each military event
• Implemented effective communication strategies, providing timely updates on itineraries and changes to clients.

• Balanced hotel accounts and resolved discrepancies.
• Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
• Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
• Started breakfast for the next morning
• Keep lobby area cleaned and coffee fresh

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Scheduled and assigned daily work and activities for team members.
• Insurance verification for all patients