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Kimberly M Sullivan
Locust Grove
Summary
Dynamic administrative office manager with over four years of experience. Known for exceptional organizational skills, attention to detail, and a strong commitment to customer satisfaction. Eager to drive operational excellence and improve service delivery in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Administrative Office Manager
SCI-Arlington Memorial Park
Sandy Springs
06.2022 - Current
- Managed daily office operations and administrative functions for a memorial park.
- Supervised office staff, providing training and support.
- Coordinated scheduling for staff and services to ensure smooth operations.
- Streamlined communication between departments to enhance service delivery.
- Implemented organizational systems for files, documents, and supplies management.
- Maintained accurate records of client interactions and service requests.
- Facilitated meetings and prepared agendas to promote effective collaboration.
- Oversaw compliance with policies and procedures within the office environment.
- Organized business-wide internal meetings, board meetings, conference calls, and weekly staff meetings.
Night Auditor
Waldorf Astoria
Atlanta
09.2021 - Current
- Conducted night audit paperwork, verified daily room occupancy, and reviewed hotel revenue for operational insights.
- Compiled nightly financial reports and reconciled accounting discrepancies to ensure accurate financial records.
- Supervised front desk operations and ensured excellent guest service during night shifts.
- Processed billing adjustments and resolved guest issues related to accounts accurately.
- Assisted guests with check-ins, check-outs, and inquiries to enhance their experience.
- Coordinated tours for guests to enhance their experience, taxis or restaurant reservations for customers.
- Recorded incidental charges to maintain accurate guest accounts. Recorded incidental charges Recorded incidental charges to ledgers, manually or by using computers.
- Documented guest comments or complaints and escalated to management for prompt resolution, enhancing guest satisfaction.
Education
Associate of Science - Mortuary Science
Gupton Jones College of Funeral Service
Decatur08-2010
Skills
- Office management
- Document preparation
- Office procedures
- Record keeping
- File organization
- Customer relationship management
- Client interaction
Timeline
Administrative Office Manager
SCI-Arlington Memorial Park
06.2022 - Current
Night Auditor
Waldorf Astoria
09.2021 - Current
Associate of Science - Mortuary Science
Gupton Jones College of Funeral Service