Kimberly Miller, RN
Brunswick,GA
Summary
Organized, hardworking and passionate nursing administrator and leader with 15 years of healthcare experience and a strong focus on patient safety and education. Skilled in patient care, staff management, and implementing healthcare protocols in various medical settings including primary care, hospital inpatient, outpatient clinic, and pre- and post-operative care. Known for ability to adapt to changing needs and providing reliable support. Capable of fostering positive work environment and ensuring high standards of care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RN Supervisor/Clinic Manager
Coastal Health District, Glynn CARE Center
07.2024 - Current
- Manages Ryan White HIV primary care clinic serving 350+ clients who are diagnosed HIV positive.
- Ensures program standards, deliverables and goals are met by coaching staff and uniting multiple departments, including assisting in conflict resolution with staff or clients when needed.
- Serves as an approachable leader who consistently addresses concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the clinic effectively resolving them promptly whenever possible.
- Recruits, orients and trains new staff, outlines performance goals and delivers evaluations and remediation.
- Manages critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Works closely with program director and other department leaders to provide collaborative patient-centered care and team member relations and communication.
- Improves patient satisfaction scores by fostering a collaborative and supportive team environment.
- Ensures accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Maintains regulatory compliance by conducting regular audits, reviews, and updates on policies and procedures.
- Inventories vaccines, medications, supplies and equipment and distributed stock to patients.
- Enforces nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
Admissions Coordinator/Charge Nurse
St. Simons-By-The-Sea
04.2022 - 03.2024
- Developed professional relationships with patients and families to facilitate smooth communication, provide encouragement and build trust. Worked closely with clinicians, hospital contacts and referral sources to accept both voluntary and involuntarily held patients into the facility.
- Performed admission assessments on all potential patients to determine eligibility for admission, up to 10 per shift.
- As charge nurse, managed RN/LPN team and up to 5 mental health technicians staffing the dual diagnosis or psychiatric units, as well as was responsible for the assessment, care and safety for up to 30 adult or pediatric patients per shift.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Assessed and monitored patients' psychological, physiologic, and cognitive conditions and report changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time. De-escalated crisis situation to maintain safety for all patients and staff on the unit.
- Supervised patient admissions and discharges from hospital to outpatient care, rehabilitative facility, or self-care settings.
Pre-Op Testing Nurse
Southeast Georgia Health System
08.2022 - 09.2023
- Evaluated patient histories, complaints, and current symptoms to detect contraindications before anesthesia or scheduled surgery. Drew all labs ordered by surgeons for up to 12 pre-operative clients daily.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Collaborated with surgical offices to ensure appropriate pre-op clearances have been obtained to ensure the best post-surgical outcomes for the clients.
Clinical Nurse Specialist
Milan Laser Hair Removal
03.2021 - 08.2022
- Managed a team of registered nurses in assigned territory of 13 laser hair removal clinics in the state of Georgia.
- Trained and supervised new hire RN providers on high-quality techniques, care standards, operational procedures, and safety protocols.
- Updated and implemented new training and treatment processes and protocols companywide.
- Audited client charts for accuracy and to improve client outcomes.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote company-wide quality and safety initiatives.
- Led staff meetings to keep teams informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Clinic Nurse/Travel Provider
Milan Laser Hair Removal
09.2015 - 03.2021
- Treated laser hair removal patients with Candela Gentlemax Pro laser system.
- Educated patients on treatment plans, pre- and post-treatment information, contraindications and recommended additional treatment packages as appropriate.
- Maintained detailed, accurate documentation or patient records and communicated with medical directors as needed.
- Traveled the US during COVID to provide necessary RN coverage to clinics across the country, ensuring patient treatment schedules remained uninterrupted.
- Coached new staff at these clinics to understand Milan protocols for scheduling, cleaning, organizing, and planning, resulting in more efficiently managed clinics.
Operating Room Supervisor/Nurse Manager/CoolSculpt Team Leader
Lentz Plastic Surgery
11.2012 - 01.2015
- Managed operating room for ambulatory surgery center under prominent plastic surgeon, including adequate staffing, maintaining equipment and ordering supplies.
- Provided personal, in-depth nursing care and education for surgical patients from consult to post-op
- Prepared, circulated, and recovered patients from general, local and IV sedation cases, typically assisting with 2-5 surgeries daily.
- As CTL, evaluated and treated the majority of CoolSculpt patients in the practice, generating thousands of dollars of additional revenue monthly.
Staff Nurse
St. Luke's Methodist Hospital
09.2011 - 06.2012
- Cared primarily for medical patients with emphasis on pulmonary disorders and hospice care.
- Managed assignments of 4-6 patients per shift.
- Participated in problem solving of recurrent issues on the unit to improve nursing practice and patient care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Staff Nurse
Mercy Medical Center Cedar Rapids
11.2010 - 12.2011
- As RN on Surgical Inpatient Unit, focused on patient advocacy, pain management, and pre- and post-op patient comfort.
- Managed typical assignments of 6-8 patients per shift.
- Proficient in broad range of nursing skills including chest tubes, trach care, wound care/dressing changes, staple and suture removal, NG tubes, and TPN.
- Regularly managed insulin and heparin drips, TPA, epidurals, and PCAs.
Owner
Merry Maids
06.2013 - 01.2015
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Hired trained, and managed a high-performing team of 15 employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Education
Bachelor of Science - Nursing
Purdue University Global
West Lafayette, IN01.2026
Associate of Science - Associate Degree of Nursing
Florida State College At Jacksonville
Jacksonville, FL08-2010
Bachelor of Arts - Communication and Broadcast Journalism, Psychology
Flagler College
St. Augustine, FL12-2006
Skills
- Clinical assessment and documentation
- Clinical leadership
- Quality improvement
- Medicare compliance
- HIPAA compliance
- Service utilization improvements
- Instructional material development
- Patient education
- Operational records maintenance
- Critical thinking
- Patient education and counseling
- Process improvement and implementation
Certification
- Georgia RN Multi State Licensure: RN301070, valid through 1/31/2027
- BLS Certification: valid through 03/2027
Timeline
RN Supervisor/Clinic Manager
Coastal Health District, Glynn CARE Center
07.2024 - Current
Pre-Op Testing Nurse
Southeast Georgia Health System
08.2022 - 09.2023
Admissions Coordinator/Charge Nurse
St. Simons-By-The-Sea
04.2022 - 03.2024
Clinical Nurse Specialist
Milan Laser Hair Removal
03.2021 - 08.2022
Clinic Nurse/Travel Provider
Milan Laser Hair Removal
09.2015 - 03.2021
Owner
Merry Maids
06.2013 - 01.2015
Operating Room Supervisor/Nurse Manager/CoolSculpt Team Leader
Lentz Plastic Surgery
11.2012 - 01.2015
Staff Nurse
St. Luke's Methodist Hospital
09.2011 - 06.2012
Staff Nurse
Mercy Medical Center Cedar Rapids
11.2010 - 12.2011
Bachelor of Science - Nursing
Purdue University Global
Associate of Science - Associate Degree of Nursing
Florida State College At Jacksonville
Bachelor of Arts - Communication and Broadcast Journalism, Psychology
Flagler College
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