KIMBERLY R. ROGERS
Hogansville
Summary
- -Years of administrative/warehouse/manufacturing experience
- -Years of experience working with computers
- -Highly organized and efficient
- -Track record for meeting timelines and exceeding expectations
Overview
18
18
years of professional experience
Work History
Customer service representative, Jr account manager, full truckload tracking and tracing
JB HARRIS
10.2023 - Current
- Answer phone calls, build ltl and small pack loads, track and trace ltl and small pack shipments, file and process claims for customers, ltl and small pack invoicing.
- Put inventory into ims and sap system, pgi inventory, put releases for machines in ims and sap system.
- Track ftl shipments from start to finish, put loaded photos and proof of delivery paperwork into primus, add new carriers to the primus DATABASE, RMIS system, call drivers to check on status of load, follow drivers using macropoint system.
Customer Service Representative
DHL Supply Chain
03.2022 - 10.2023
- Respond to emails, process orders, handle complaints, and process returns in a prompt and effective manner.
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure.
- Use SAP to initiate a RA, input data in Blue Yonder for Return Authorizations, use E-Docs to retrieve packing slips for customers and to use to initiate the RA process.
- Fill out the OS&D paperwork to create the RA.
- Maintain the OS&D master log that tracks the data regarding the RA’s.
- Use Microsoft Word/Office, Excel, SAP, and Blue Yonder systems.
Production line assembler
Yamaha
10.2021 - 03.2022
- Duties include using power tools and hand tools to help assemble water vehicles.
Warehouse / Tech Services
CMP
03.2016 - 10.2021
- Answer customer calls and troubleshoot equipment problems, answer emails, place warranty orders for customers.
- Order picker, small packaging table order checking, truck lane order checking, labeling truck orders to prepare them for loading, and training new employees for the small packing table order checking and order picking, helping locate missing parts in the warehouse.
- Small package order processor and LTL truck shipment processor.
- Load and unload trucks and operate a sit down fork lift.
Production Supervisor
Elite Foam Products
02.2015 - 03.2016
- Oversee five production lines from folding foam to stacking the pallets with product ready for shipment.
- Train employees how to fold foam, feed foam into machine, catch foam coming out of machine, build both printed retail boxes and brown shipping boxes.
- Fold foam, catch foam coming out of machine, build boxes, package product into boxes, stack pallets.
- Keep attendance records of employees, keep records of daily production totals for each line and total of all lines for each day, keep records of completed special orders.
Assembly line/production
Jac Products
06.2014 - 10.2014
- Assembling roof racks and side rails for different automobile manufacturers.
- Build supports for roof racks and side rails.
- Assemble kits and packing them to be shipped out.
- Work with power tools and pneumatic tools.
Parts manager/shipping/receiving
Cvcleworks/Cycle City Powersports
11.2007 - 11.2013
- Answering phones, helping customers order parts, place parts orders.
- Receiving parts into computer, call customers when parts arrive, ship parts returns.
- Look up parts in computer, sale parts/accessories to customers, keep track of inventory.
Education
college prep. diploma -
Riverdale Sr. High School
Riverdale, GA01.1991
Skills
- Microsoft Word
- Excel
- Invoicing
- Faxing
- Copying
- Filing
- Accounts Payable
- Accounts Receivable
- Order Supplies
- Inventory Tracking
- Communication
- Shipping
- Order Verification
Timeline
Customer service representative, Jr account manager, full truckload tracking and tracing
JB HARRIS
10.2023 - Current
Customer Service Representative
DHL Supply Chain
03.2022 - 10.2023
Production line assembler
Yamaha
10.2021 - 03.2022
Warehouse / Tech Services
CMP
03.2016 - 10.2021
Production Supervisor
Elite Foam Products
02.2015 - 03.2016
Assembly line/production
Jac Products
06.2014 - 10.2014
Parts manager/shipping/receiving
Cvcleworks/Cycle City Powersports
11.2007 - 11.2013
college prep. diploma -
Riverdale Sr. High School