Kimberly Carlton
Gray
Summary
Experienced professional with a strong background in customer interactions and service solutions. Proven expertise in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently delivers efficient and empathetic service to achieve desired outcomes. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Asset Protection
Jones Petroleum
07.2024 - Current
- Monitor and protect company assets by actively observing and identifying potential theft, damage, or security breaches, while maintaining a focus on ensuring a safe and welcoming environment for all customers
- Maintained accurate records of all asset protection activities, including investigations, audits, and incident reports for easy reference during external reviews or legal proceedings.
- Conduct routine surveillance and inventory checks while coordinating with team members and management to prevent loss, address concerns, and maintain operational efficiency
- Facilitated open communication between staff members regarding suspicious behavior or potential threats, fostering a proactive approach to asset protection.
- Resolve conflicts and de-escalate potentially difficult situations by using excellent interpersonal skills, remaining calm under pressure, and working to find solutions that protect the customer and secure the store assets
- Collaborate with employees to identify and address issues that could lead to asset loss, providing information on customer behavior and suggesting improvements to store procedures or safety protocols
- Enforce store policies and procedures in a professional, courteous manner, ensuring that customers understand and feel respected while protecting the company's interests
Correctional Security Management Officer II
Georgia Diagnostic & Classification State Prison
03.2022 - 09.2023
- Perimeter Detection System management and operations
- Supervise residents & resident activity
- Provide care & correctional treatment of residents
- Transport & escort residents within secured & unsecured areas according to relevant laws, policies and procedures
- Contribute to the maintenance of institutional security
- Perform searches of residents
- Prepare incident reports & other documentation
- Enforce rules & regulations governing facility security, resident conduct, & accountability
- Inventory resident personal property & issue receipts
- Provide emergency assistance as needed, including but not limited to: CPR, first aid, evacuation procedures, and escape of residents
Educator/Tutor
Self-employed
01.2007 - 02.2022
- Developed & implemented innovative programs to enhance comprehension of multiple subjects
- Prepare & organize lesson plans meeting state-required goals in all core subject areas, ensuring that all required subject areas were covered in each homeschool session
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
Education
High School -
Dixon High School
Holly RidgeSkills
- Detail-Oriented Approach
- Prioritization and Time Management
- Detail-Oriented Data Processing
- Strong Interpersonal Skills
- Detailed Documentation Practices
- Client Relations
- Effective Verbal Communication
- Skilled Typist: 70 WPM Efficiency
Accomplishments
Peace Officer Standards Certification through Georgia Department of Corrections-03/22
Firearms Certification through Georgia Department of Corrections-04/24
Certification
Peace Officer Standards Training Certification, 03/01/22, Present, 5-week course designed for developing & enforcing standards & training for all law enforcement officers to include physical, educational, & proficiency skills. In addition to setting standards, the course includes certification for law enforcement in fire extinguisher usage, first response, CPR, firearms qualification, & O.C. spray certification.
Timeline
Asset Protection
Jones Petroleum
07.2024 - Current
Correctional Security Management Officer II
Georgia Diagnostic & Classification State Prison
03.2022 - 09.2023
Educator/Tutor
Self-employed
01.2007 - 02.2022
High School -
Dixon High School
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