Kimdrea Harley
Augusta
Summary
Dynamic professional with a proven track record in classroom management and student engagement at Kelly Services. Adept at building relationships and adapting teaching methods to diverse learning styles, fostering positive environments that enhance participation. Recognized for excellence in performance, consistently requested for assignments due to strong rapport with students and staff.
Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Kelly Services
10.2024 - Current
- Implemented lesson plans to deliver engaging educational experiences for diverse student populations.
- Fostered positive classroom environments to promote student participation and learning.
- Adapted teaching methods to accommodate varying learning styles and individual needs.
- Collaborated with full-time teachers to ensure continuity of education during absences.
- Monitored student behavior, providing guidance and support as needed for effective classroom management.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Security Assistant
Event Partner Inc
10.2020 - Current
- Monitored security systems to ensure safety during large-scale events.
- Coordinated with event staff to address safety concerns and maintain protocols.
- Conducted regular inspections of venue security measures and equipment.
- Assisted in the development of emergency response procedures for events.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
Customer Service Representative
Uhaul Moving And Storage
04.2019 - 05.2020
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Assisted customers with reservations, ensuring accuracy and timely processing.
- Managed inventory levels, coordinating supply orders to prevent shortages.
- Trained new employees on company policies and customer interaction techniques.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated various vehicles in compliance with safety regulations and traffic laws.
- Conducted routine vehicle inspections to ensure optimal performance and safety standards.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed all relevant traffic laws and safety regulations.
- Managed documentation related to deliveries, including logs and receipts, ensuring accuracy.
Janitor
Sizemore
08.2018 - 03.2019
- Maintained cleanliness and sanitation standards in assigned areas using appropriate cleaning supplies and equipment.
- Conducted regular inspections of facilities to identify maintenance needs and ensure compliance with safety regulations.
- Trained new staff on efficient cleaning techniques and proper use of cleaning tools and chemicals.
- Implemented waste management procedures to promote recycling and reduce environmental impact within the facility.
- Enhanced customer satisfaction by ensuring common areas were consistently clean, tidy, and welcoming for visitors.
Customer Service Representative
Circle K
08.2016 - 07.2017
- Implemented process improvements, enhancing operational workflows and reducing wait times.
- Led team meetings to discuss performance metrics and share best practices.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Developed strategies for upselling products, contributing to increased store revenue.
- Organized merchandise displays to enhance product visibility and customer access.
- Managed inventory replenishment to maintain optimal stock levels and minimize shortages.
- Operated pallet jacks and forklifts safely to transport products within the warehouse.
- Collaborated with team members to streamline stocking processes and improve efficiency.
Customer Service Representative
Walmart
05.2014 - 07.2016
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Prepared and packaged deli products to ensure freshness and quality.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Maintained cleanliness and organization of deli area, adhering to food safety standards.
- Trained new associates on proper procedures, enhancing overall team performance and efficiency.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Implemented improvements in workflow processes, increasing overall efficiency in deli operations.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
T.W. Josey High School
Augusta, GaSkills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
Languages
English
Full Professional
Timeline
Substitute Teacher
Kelly Services
10.2024 - Current
Security Assistant
Event Partner Inc
10.2020 - Current
Customer Service Representative
Uhaul Moving And Storage
04.2019 - 05.2020
Janitor
Sizemore
08.2018 - 03.2019
Customer Service Representative
Circle K
08.2016 - 07.2017
Customer Service Representative
Walmart
05.2014 - 07.2016
High School Diploma -
T.W. Josey High School