Kim Yawn
Waycross
Summary
Self-starting professional with several years of diverse experience, including consumer, commercial and mortgage loans. Sales-oriented professional with initiative and knowledge to perform majority of loan processes without direct management support. Proven history of juggling multiple loans and priorities simultaneously with complete accuracy, efficiency and customer satisfaction.
Overview
21
21
years of professional experience
1984
1984
years of post-secondary education
Work History
Loan Officer Assistant
Waycross Bank & Trust
Waycross
08.2022 - Current
- Posting loan information onto system using OnBoard Loans and Silverlake softwares. Updating informaton for renewed loans.
- Recording and tracking collateral documentation such as Deeds, Assignments, UCC's and Vehicle Titles.
- Assisting loan customers via phone, email or in person with payments, statements, wire transfers, payoffs and other questions and concerns about their loans.
- Tracking insurance on collateral and force placing insurance when required.
- Processing collateral documents on paid out loans such as Deed Cancelations, Leases and Rents Satisfactions and UCC terminations.
- Balancing general ledger accounts that are used in my daily work requirements.
- Processing payments through our company's online payment portal and payment remittance for our participated loans.
- Processing payments and Balancing the VISA general ledger account.
- Scan loan documents onto Synergy software system.
- Review loan files for incomplete or missing documents.
- Managed and maintained loan files for compliance and accuracy.
- Provided support services to Loan Officers during client meetings as needed.
Teller
Waycross Bank & Trust
Waycross
03.2005 - 08.2022
- Processed customer transactions accurately and efficiently at local banking branch.
- Assisted customers with account inquiries and provided product information.
- Handled cash, checks, and deposits while maintaining security protocols.
- Balanced cash drawer daily to ensure accurate financial reporting.
- Educated customers on online banking services and mobile applications.
- Resolved customer complaints with professionalism and empathy in high-pressure situations.
- Supported training of new tellers on procedures and best practices in banking operations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Ware County High School
Waycross, GASkills
- Software utilization
- Documentation review
- General ledger balancing
- Customer relationship management
- Payment processing
- Attention to detail
- Effective communication
- Time management
- Loan closing
- Loan servicing
- Document verification
- File management
- Regulatory compliance
- Loan packaging
- Loan file review
- Reliability
- Credit reporting software
- Teamwork and collaboration
- Legal documentation
- Organizational skills
- Financial software
Timeline
Loan Officer Assistant
Waycross Bank & Trust
08.2022 - Current
Teller
Waycross Bank & Trust
03.2005 - 08.2022
Ware County High School