Kindel Wynn
Hampton
Summary
Experienced Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Store Manager
Starbucks
Fayetteville, GA
08.2023 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Starbucks
Fayetteville, GA
03.2021 - 08.2023
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Griffin High School
Griffin, GASkills
- Hourly shift management
- Store operations oversight
- Promotional planning
- Personnel development
- Recruiting and hiring
- Employee scheduling
- Team building
Timeline
Store Manager
Starbucks
08.2023 - Current
Assistant Store Manager
Starbucks
03.2021 - 08.2023
High School Diploma -
Griffin High School