Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kinue Rosario

Villa Rica

Summary

I’m a dedicated operations professional with hands-on experience at Wellstar Health System, where I’ve developed strong problem-solving and organizational skills. I’ve worked to streamline authorization and claims processes, ensuring everything runs smoothly and efficiently. I’m passionate about maintaining high-quality standards and fostering a collaborative team environment, which has led to improved workflows and increased revenue. I thrive in finding practical solutions to challenges and enjoy helping teams work together to achieve shared goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Back Office PSR - OP Rehab

Wellstar Health System
05.2021 - Current
  • Facilitate prompt authorization submissions for clinics, meticulously tracking approvals and denials for efficient resolution
  • Collaborate closely with clinics and therapists to address claim issues, demonstrating exceptional problem-solving skills
  • Expertly manage tasks such as investigating missing modifiers, appealing claims, and rebilling for optimal revenue generation
  • Conduct comprehensive training sessions to onboard and empower new team members

Business Office Assistant

Piedmont OrthoAtlanta Physical Therapy
11.2020 - 04.2021
  • Ensure a welcoming environment for patients, managing seamless check-in/out procedures with personalized attention
  • Handle high-volume incoming calls with ease, demonstrating proficiency in cash management and financial transactions
  • Maintain accurate patient records and coordinate insurance benefits, optimizing administrative processes for efficiency
  • Administer daily deposits and execute administrative tasks with precision and attention to detail

Front Office Lead - Neurology

WellStar Health System
02.2020 - 10.2020
  • Provide exemplary patient service, overseeing all aspects of check-in/out procedures and appointment scheduling with finesse
  • Verify insurance coverage and provide transparent estimates, ensuring clarity and peace of mind for patients
  • Manage complex medical records, referrals, and office supplies, ensuring seamless operations and compliance
  • Handle daily deposits and manage office correspondence, maintaining a high standard of professionalism at all times

Front Office Coordinator - Pediatrics

WellStar Health System
08.2012 - 02.2020
  • Exceed expectations in delivering exceptional patient care, managing financial transactions with accuracy and efficiency
  • Maintain meticulous patient charts and schedules, facilitating smooth appointment scheduling and coordination

Front Office Coordinator - Surgical

WellStar Health System
08.2010 - 08.2011
  • Manage patient check-in/out processes seamlessly, demonstrating precision in financial transactions and insurance verification
  • Execute scheduling duties with accuracy, ensuring optimal patient access to surgical services
  • Handle extraction of critical surgical documentation, contributing to the seamless flow of patient care

Education

Certificate - Medical Administrative Assistance

Career Education Institute

Skills

  • Attention to Detail
  • Organizational Skills
  • Quality Control
  • Time Management
  • Effective Communication
  • Teamwork and Collaboration

Accomplishments

  • Recipient of the esteemed 'Best of the Best' Associates for Customer Service award by WellStar Physicians Group, underscoring dedication to excellence.
  • Inducted into the prestigious 'Customer Service Hall of Fame 2009' by WellStar Physicians Group for outstanding contributions and performance.

Certification

Certified Revenue Cycle Representative

Languages

Spanish
Native or Bilingual

Timeline

Back Office PSR - OP Rehab

Wellstar Health System
05.2021 - Current

Business Office Assistant

Piedmont OrthoAtlanta Physical Therapy
11.2020 - 04.2021

Front Office Lead - Neurology

WellStar Health System
02.2020 - 10.2020

Front Office Coordinator - Pediatrics

WellStar Health System
08.2012 - 02.2020

Front Office Coordinator - Surgical

WellStar Health System
08.2010 - 08.2011

Certificate - Medical Administrative Assistance

Career Education Institute

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Kinue Rosario