Kinyauka Lee
Guyton
Summary
Dedicated Desk Clerk with strong problem-solving skills, effective time management, and a focus on customer satisfaction. Proven ability to manage front desk operations and resolve client inquiries efficiently.
Overview
6
6
years of professional experience
Work History
Desk Clerk
RoadOne Intermodalogistics
Pooler, GA
08.2021 - 09.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
- Coordinated communication between drivers and dispatch teams to optimize logistics workflows.
- Utilized computer systems to track inventory and manage customer requests effectively.
- Assisted in resolving client inquiries, enhancing overall customer satisfaction ratings.
Clamp Lift Operator
Roadone Intermodalogistics
Pooler, GA
08.2021 - 09.2024
- Operated clamp lift to efficiently load and unload intermodal containers.
- Ensured compliance with safety protocols while handling heavy cargo.
- Trained new operators on equipment usage and safety procedures.
- Streamlined loading processes to enhance turnaround times at loading docks.
Travel CNA
The Arc of Southern Maryland
Prince Frederick, MD
12.2018 - 06.2019
- Provided compassionate care to individuals with disabilities during travel assignments.
- Assisted clients with daily living activities, ensuring comfort and safety in diverse environments.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
Education
High School Diploma -
Richard Arnold Adult Education
Savannah, GA06-2003
Skills
- Problem-solving skills
- Cash handling
- Customer satisfaction focus
- Time management
- File management
- Team player attitude
Timeline
Desk Clerk
RoadOne Intermodalogistics
08.2021 - 09.2024
Clamp Lift Operator
Roadone Intermodalogistics
08.2021 - 09.2024
Travel CNA
The Arc of Southern Maryland
12.2018 - 06.2019
High School Diploma -
Richard Arnold Adult Education