Kiona Perkins
Warner Robins
Summary
Professional with strong background in learning and development, ready to elevate team performance and foster growth. Adept at designing engaging training programs, facilitating effective learning sessions, and utilizing innovative educational tools. Known for strong collaboration, adaptability, and delivering impactful results. Skills include curriculum development, instructional design, and effective communication. Experienced with delivering comprehensive training programs that enhance team capabilities and performance. Utilizes effective communication and mentoring techniques to ensure thorough understanding of material. Track record of fostering collaborative and adaptable learning environments.
Overview
6
6
years of professional experience
Work History
Learning Ambassador / Process Guide
Amazon Fulfillment Center
10.2022 - Current
- Promoted from Stower to Learning Ambassador within 6 months; trained new associates on inbound processes, safety, and company culture.
- Adapted training methods to diverse learning styles, ensuring effective onboarding and skill development.
- Advanced to Process Guide, coaching associates to improve quality and productivity.
- Successfully led shifts in the absence of supervisors, demonstrating accountability and leadership.
Assistant Night Manager
QuikTrip
03.2022 - 12.2023
- Oversaw nightly store operations, ensuring compliance with company standards and customer satisfaction.
- Provided leadership across multiple store locations, stepping in when management coverage was needed.
- Trained and supported team members, fostering responsibility, accountability, and strong work ethic.
- Strengthened problem-solving skills by managing diverse customer interactions in a high-volume environment.
Shift Lead / Catering Specialist
Moe’s Southwest Grill
04.2019 - 07.2022
- Advanced from Team Member → Shift Lead → Catering Specialist through strong performance and leadership.
- Trained and supervised staff, ensuring smooth daily operations and adherence to company standards.
- Coordinated catering events, including food preparation, delivery, and customer service.
- Recognized for reliability, teamwork, and consistent commitment to exceeding expectations.
Education
Associate of Arts - Business Administration
Central Georgia Technical College
05.2020
Technical -
Central Georgia Technical College
09.2023
High School Diploma - undefined
Warner Robins High School
05.2021
Skills
- Leadership & Team Coaching
- Training & Development
- Customer Service & Conflict Resolution
- Operations & Quality Control
- Communication & Interpersonal Skills
- Adaptability & Problem Solving
- Time Management & Accountability
- Microsoft Word
- Peer mentoring
- Collaborative learning
- Feedback delivery
- Problem-solving
Timeline
Learning Ambassador / Process Guide
Amazon Fulfillment Center
10.2022 - Current
Assistant Night Manager
QuikTrip
03.2022 - 12.2023
Shift Lead / Catering Specialist
Moe’s Southwest Grill
04.2019 - 07.2022
High School Diploma - undefined
Warner Robins High School
Associate of Arts - Business Administration
Central Georgia Technical College
Technical -
Central Georgia Technical College
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