Kira Hunter
Summerville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Offering strong communication and interpersonal skills, with genuine interest in learning and developing in healthcare environment. Brings foundational understanding of patient care principles and ability to quickly learn healthcare information systems. Ready to use and develop communication and problem-solving skills in Healthcare Customer Service Representative role.
Positive, upbeat, and detail-oriented with passion for delivering exceptional customer service and support in remote setting. Possesses strong communication and problem-solving skills, along with proficiency in using computer systems and managing multiple tasks effectively. Dedicated to enhancing customer experiences and contributing to team success through diligent and efficient work.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician Intermediate
AmTran Ambulance Service
12.2023 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Streamlined patient handoff procedures with hospital staff, reducing wait times and improving patient flow.
- Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
- Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
Stock Room Associate
United Grocery Outlet
08.2023 - 12.2023
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Shelved new and returned inventory according to proper storage procedures.
- Managed timely and effective replacement of damaged or missing products.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
- Increased customer satisfaction by promptly addressing inquiries regarding out-of-stock items or special orders.
- Prepared pallets for shipment or use by sales floor employees.
Bakery Assistant Manager
Ingles Markets Inc
08.2021 - 08.2023
- Established strong relationships with vendors to negotiate favorable pricing on high-quality ingredients while maintaining budgetary constraints.
- Supported the Bakery Manager in achieving financial targets by diligently tracking expenses and identifying cost-saving opportunities.
- Increased employee morale through effective communication channels resulting in a more cohesive team environment.
- Managed daily cash handling, depositing, and reporting responsibilities to maintain accurate financial records.
- Coordinated catering orders for special events such as weddings, parties, and corporate functions to meet unique customer needs.
- Contributed towards reducing stock discrepancies through diligent inventory management, ensuring accurate records of on-hand supplies.
- Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
- Oversaw inventory control processes to minimize waste and ensure consistent availability of fresh ingredients for optimal product quality.
- Streamlined bakery operations for increased efficiency by optimizing staff scheduling, inventory management, and daily production planning.
- Motivated team members through regular performance evaluations, recognition programs, and ongoing coaching to foster a positive workplace culture.
- Enhanced bakery sales by implementing creative marketing strategies and promotional events.
Emergency Medical Technician Intermediate
American Medical Response, AMR
08.2016 - 01.2021
- Responded to 911 calls for medical emergencies.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Enabled faster treatment decisions through clear communication with physicians via radio or phone regarding patient assessments and vital signs information.
- Promoted a positive image of the organization through professionalism, empathy, and exceptional customer service while interacting with patients and their families.
- Continuously enhanced professional knowledge by participating in ongoing training opportunities and staying current on industry best practices.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Supported community outreach efforts by providing public education on CPR, first aid, and other essential lifesaving skills.
Emergency Medical Technician Intermediate
Metro Atlanta Ambulance Service
04.2011 - 06.2016
- Responded to 911 calls for medical emergencies.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered tests and medication to stabilize patients in field or in transit.
- Strengthened teamwork among EMS personnel through open communication, shared decision-making, and mutual respect.
- Contributed to a culture of continuous improvement within the EMS organization by providing constructive feedback and participating in quality assurance initiatives.
- Improved patient outcomes by skillfully administering advanced life support techniques during critical situations.
- Promoted a positive image of the organization through professionalism, empathy, and exceptional customer service while interacting with patients and their families.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Reduced response times by effectively coordinating with dispatchers, law enforcement, and other first responders.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Delivered emotional support to patients and families.
- Assessed medical conditions of patients in pre-hospital settings.
- Handled patient transfers from one medical facility to another.
Education
Certified Emergency Medical Technician - Emergency Medical Technician
Puckett Emergency Medical Services
Smyrna, GA02-2011
High School Diploma -
Trion Highschool
Trion Ga06-2002
Skills
- Vital sign monitoring
- IV insertion
- Intubation
- Medication administration
- Medical history collection
- Emergency response
- Ambulance transfer
- Critical decision-making skills
- Problem-solving
- Time management
- Safe driving
- Multitasking and organization
- Patient care
- Vital signs monitoring
- Basic life support
- Team collaboration
- Relationship building
- Active listening
- Organizational skills
- Excellent communication
- Reliability
- Multitasking Abilities
- Multitasking
- Attention to detail
- Clear communication
- Critical thinking
- Medical coding
- Effective communication
- Adaptability and flexibility
Certification
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- First Aid Certification
- OSHA Certified
- Puckett emergency medical services. Completed all required courses for Emergency medical technician intermediate Feb 2011.
Timeline
Emergency Medical Technician Intermediate
AmTran Ambulance Service
12.2023 - Current
Stock Room Associate
United Grocery Outlet
08.2023 - 12.2023
Bakery Assistant Manager
Ingles Markets Inc
08.2021 - 08.2023
Emergency Medical Technician Intermediate
American Medical Response, AMR
08.2016 - 01.2021
Emergency Medical Technician Intermediate
Metro Atlanta Ambulance Service
04.2011 - 06.2016
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- First Aid Certification
- OSHA Certified
- Puckett emergency medical services. Completed all required courses for Emergency medical technician intermediate Feb 2011.
Certified Emergency Medical Technician - Emergency Medical Technician
Puckett Emergency Medical Services
High School Diploma -
Trion Highschool
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