Kiran Ali
Buford
Summary
Dynamic business administration graduate with a passion for tackling complex challenges and driving organizational success. Proven ability to leverage academic knowledge and practical experience to optimize operations and enhance efficiency. Dedicated to continuous personal and professional growth, adept at adapting to evolving environments, and committed to delivering results that exceed expectations. Eager to contribute to a forward-thinking organization poised for innovation and excellence.
Overview
19
19
years of professional experience
Work History
Business Administrator
Auto Marketing Solutions
11.2023 - Current
- Digitizing, organizing, and managing information efficiently
- Serving as the primary point of contact for all staff members
- Oversight of operations across 100+ dealerships and supervision of a workforce exceeding 50 employees
- Facilitating the recruitment process by scanning resumes, coordinating schedules, and conducting interviews
- Addressing inquiries promptly and professionally via both telephone and email channels.
Substitute Teacher
Gwinnett County Public Schools
11.2016 - 11.2023
- Deliver lessons and instructional materials as provided by the absent teacher, ensuring that
students continue to learn and progress in their studies - Effectively manage the classroom, maintain discipline, and enforce classroom rules to create a
conducive learning atmosphere - Attendance, record it accurately and report any discrepancies to the school administration
- Be flexible and adaptable to different grade levels, subjects, and teaching styles, as a substitute
teachers often work in various classrooms - Be aware of and follow the school's emergency procedures, such as lockdowns or evacuations, to
ensure the safety of students.
Teller Supervisor
Bank Of America
04.2010 - 03.2016
- Provide leadership and supervision to a team of tellers, ensuring they adhere to bank policies
procedures, and customer service standards - Oversee daily teller operations, including cash handling, check processing, and transaction
accuracy, to maintain the integrity of financial transactions - Train new tellers, conduct ongoing coaching and performance evaluations, and identify
opportunities for skill development and improvement - Ensure exceptional customer service by addressing customer inquiries and resolving issues,
maintaining a courteous and professional demeanor - Manage cash levels in teller drawers and vault, balancing cash daily, and ordering or distributing
cash as needed to maintain liquidity - Ensure compliance with banking regulations, including Anti-Money Laundering (AML) and
Know Your Customer (KYC) requirements, and assist with audits and internal investigations - Maintain security protocols, including ensuring proper locking and securing of cash and bank
assets, and responding to security incidents or alarms - Collaborate with other bank departments and managers to ensure efficient and effective banking
operations.
Disney Reservations Agent
Walt Disney World
06.2005 - 03.2010
- Process and manage reservations for Disney resorts, hotels, and vacation packages through
various booking systems - Provide exceptional customer service by assisting guests with booking inquiries, changes, and
cancellations, while ensuring a magical and memorable experience - Share information about Disney accommodations, attractions, and special events, helping guests
make informed choices - Resolve guest concerns, complaints, or issues related to reservations, payments, or special
requests with patience and professionalism.
Promote additional Disney experiences, such as dining reservations, park tickets, and
entertainment options, to enhance the guest's visit - Maintain meticulous records of reservations, ensuring all guest information is correct and up-to-date
- Enforce Disney's policies and procedures related to reservations, cancellations, and modifications,
while also staying informed about any updates
Education
Bachelor of Business Administration - Business Administration
Georgia Gwinnett College
Lawrenceville, GA05.2023
Skills
- Bilingual: Hindi and Urdu
- Social Media Marketing (Instagram, Snapchat, Twitter, LinkedIn)
- Canva, Adobe Photoshop & Illustrator
- Microsoft Office Suite (PowerPoint, Excel, Word, Publisher)
Project Experience
Management Service Learning Project - Georgia Gwinnett College, Lawrenceville, GA Fall 2021
- Collaborated with a team of 5 members to raise funds for a non-profit organization
- Raised $5000.00 for community organization in 5 months
Timeline
Business Administrator
Auto Marketing Solutions
11.2023 - Current
Substitute Teacher
Gwinnett County Public Schools
11.2016 - 11.2023
Teller Supervisor
Bank Of America
04.2010 - 03.2016
Disney Reservations Agent
Walt Disney World
06.2005 - 03.2010
Bachelor of Business Administration - Business Administration
Georgia Gwinnett College
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