Kirbe Palmer
McDonough
Summary
Dedicated and accomplished healthcare professional with a diverse background in medical care, staff leadership, and exceptional customer service. Demonstrated expertise in developing and implementing effective patient care programs, particularly in emergency services and pediatrics. Adept at fostering collaborative relationships within interdisciplinary healthcare teams, including close coordination with physicians and other professionals. Exceptionally detail-oriented with strong multitasking abilities, excelling in program direction, statistical data management, reporting, admissions, and patient advocacy. Skilled in assessing and monitoring patients, and possess efficient clinical skills. Furthermore, I bring outstanding time management skills and a strong desire to succeed.
Overview
19
19
years of professional experience
Work History
Delta Vacations Elite Service Associate
Delta Airlines
03.2023 - Current
- Customer Engagement: Proactively connected with customers via phone, effectively addressing their travel needs, inquiries, and concerns
- Product Knowledge: Demonstrated comprehensive knowledge of Delta Vacations products, services, policies, and procedures, ensuring accurate and helpful information to customers
- Issue Resolution: Expertly resolved customer issues by collaborating with cross-functional teams and departments, ensuring efficient and satisfactory solutions while maintaining a high standard of customer service
Specialty Coordinator
NYU Langone Long Island Hospital
06.2015 - 07.2021
- Coordinated Appointments: Scheduled appointments for surgical, infusion, and complex specialized procedures
- Authorization Management: Obtained pre-authorizations for procedures as required, streamlining the process for patients
- Efficient Schedule Maintenance: Managed physician-patient schedules, patient procedure schedules, appointment calendars, and Operating Room schedules, ensuring optimal resource allocation
- Project Support: Assisted in completing special projects, reports, and various tasks, contributing to the overall efficiency of the department
Assistant Office Manager
Oyster Bay Pediatrics
08.2006 - 06.2015
- Office Operations: Collaborated with the office manager in overseeing daily operations, ensuring a smooth workflow in a pediatric and adolescent medicine setting
- Patient Care Coordination: Worked closely with doctors to coordinate and deliver patient care, including the implementation of medical treatments and performance of clinical skills
- Front Office Management: Managed front office responsibilities, including answering phones, filing, and triaging patient inquiries
- Supply Management: Maintained, stocked, and organized both back and front office supplies to facilitate efficient daily operations
- Clinical Procedures: Prepared and administered vaccines, conducted blood work, and facilitated other diagnostic tests as required
- Billing and Coding: Handled medical billing, including the submission and posting of insurance claims and payments
- Managed insurance referrals and prior authorizations, ensuring compliance with healthcare regulations
- Training and Development: Provided training to new employees, ensuring seamless integration into office procedures
- Demonstrated knowledge of CPT and ICD-9 codes to facilitate accurate billing and coding processes
Education
Associate of Applied Science - Associate of Applied Science in Medical Assisting
Sanford Brown
Garden City, NY10.2004
Skills
- Communication skills
- Computer Skills
- Leadership
- Time management
- Clerical Support
- Sales experience
- Multitasking and organization
- Excellent communication
- Listening skills
- Computer skills
- Records maintenance
- Workflow management
- Attention to detail
- Team collaboration
- Data entry
- Tech-Savvy
- Quality control
- Records oversight
- Documentation and reporting
- Process improvements
- Strong work ethic
- Inbound call management
Timeline
Delta Vacations Elite Service Associate
Delta Airlines
03.2023 - Current
Specialty Coordinator
NYU Langone Long Island Hospital
06.2015 - 07.2021
Assistant Office Manager
Oyster Bay Pediatrics
08.2006 - 06.2015
Associate of Applied Science - Associate of Applied Science in Medical Assisting
Sanford Brown
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