Kirk DeMaio

• Delivered exceptional customer service in a fast-paced dining environment.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Maintained cleanliness and organization of dining area and service stations.

Developed specialty cocktails that enhanced the drink menu and attracted repeat customers.

• Managed morning bar operations, ensuring quality service and customer satisfaction from Monday to Thursday.
• Maintained cleanliness and organization of bar area to ensure compliance with health standards.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Executed pop-up bartending events in downtown, enhancing guest experience at Sweetwater 420 Fest and Grant Park festivals.
• Set up and dismantled event tents, maintaining cleanliness and orderliness for seamless event transitions.
• Crafted signature cocktails and beverages, enhancing guest satisfaction and event experiences.
• Trained new bartenders on menu items, drink preparation techniques, and customer service standards.
• Managed inventory levels, ensuring timely restocking of supplies for seamless bar operations.

• Led shifts by coordinating team activities and ensuring efficient service./ Bartender (December 2015- 2021)
• Managed multiple guest sections, ensuring quality dining and customer service experiences.
• Crafted unique and enjoyable beverages to enhance customer satisfaction
• Controlled dining process from seating to food and drink delivery, prioritizing customer satisfaction.
• Supervised team members to maintain effective and efficient restaurant operations.

• Ascertain quality Christmas trees from various states and ensure they were properly cut and packaged for shipment
• Oversaw logistics for Christmas tree deliveries to households of Christmas trees to households while overseeing large groups in elf costumes
• Represented boutique popsicles at sporting events, concerts, and festivals to engage potential customers
• Managed inventory and sales of merchandise from popsicle cart, ensuring availability and customer satisfaction

• Prepare all food orders and ensure all orders were plated and presented to the customers’ satisfaction
• Maintain a clean and orderly workspace and environment to comply with FDA and Panera Bread’s standardss
• Managed training and daily operations to ensure prompt service and high customer satisfaction
• Delivered training programs to enhance team skills and improve service quality