Summary
Overview
Work History
Education
Skills
References
Timeline
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Kirsten Jones

McDonough

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.

Overview

12
12
years of professional experience

Work History

Call Center Representative

Xfinity Comcast
05.2013 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Retail Sales Associate

AT&T
03.2020 - 12.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Answered incoming calls and responded to customer inquiries in a professional manner.
  • Provided customers with product and service information, as well as troubleshooting assistance.
  • Processed orders, forms, applications, and requests while following established protocols.
  • Directed customer calls to appropriate personnel for resolution of complex issues.
  • Maintained detailed records of customer interactions and transactions using company-specific software systems.
  • Adhered to all service standards, policies, and procedures set by the organization.
  • Performed follow-up calls to ensure customer satisfaction with products or services provided.
  • Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.

PCA

SYNERGY HomeCare
01.2022 - 11.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients' families to provide updates on progress and address concerns collaboratively.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.

Education

Some College (No Degree) - Computer software

Carolina High School
Greenville, SC

Skills

  • Teamwork
  • Loss Prevention
  • POS system operations
  • Money Handling
  • Upselling strategies
  • Display Setup
  • Cash Handling
  • Customer Service
  • Stocking and Receiving
  • Order Processing
  • Problem-Solving
  • Regulatory Compliance
  • Customer Needs Assessment
  • Point of sale operation
  • Returns and exchanges
  • Merchandise Display
  • Professional Appearance
  • Positive and professional
  • Retail merchandising expertise
  • Truck unloading
  • Interpersonal and written communication
  • Store Opening and Closing
  • Rapport development
  • Relationship Building
  • Retail Store Operations
  • Sales trends
  • Suggestive Selling
  • Product Demonstrations
  • Sales Goals Attainment
  • Loyalty promotion
  • Product Recommendations
  • Call handling
  • Customer relationship management

References

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Timeline

PCA

SYNERGY HomeCare
01.2022 - 11.2023

Retail Sales Associate

AT&T
03.2020 - 12.2023

Call Center Representative

Xfinity Comcast
05.2013 - Current

Some College (No Degree) - Computer software

Carolina High School

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Kirsten Jones