Kitrina Langham

• Booked new inmates into facility and processed inmates for release.
• Conducted routine and emergency head counts.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Observed behavior of residents individually and in groups.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Completed intake paperwork, fingerprints, and searches.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Built solid relationships with staff and residents to keep the institution safe and secure.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Responded to inquiries from inmates and other members of the public.
• Prepared reports to document incidents and violations.
• Built solid relationships with staff and residents to keep the institution safe and secure.
• Provided assistance and guidance to inmates regarding daily activities.
• Enforced rules and regulations to maintain order among inmates.
• Investigated and responded to incidents of inmate misconduct.
• Responded to emergency situations and de-escalated hostile confrontations.
• Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
• Conducted security checks of inmates and living areas.
• Responded to emergencies and de-escalated hostile confrontations.

After working in the smaller parts of customer service, I got promoted to Front End Manager. I average between 30-40 hours a week in this position and I work the cash office, customer service desk, self-checkout area, and gas station. This position requires me to manage entire work crews, work alongside other department heads, complete forms and run reports to ensure the accuracy of sales, count down tills and safe, and directly handle customer concerns.

After working at the register for a year, I got promoted to Customer Service Coordinator. I worked at the register, self-checkout area, and the customer service desk. This position required me to practice managing cashiers and courtesy clerks, troubleshoot customer service issues, train new associates, and be responsible for break schedules. 

I got promoted to cashier when I turned 16. My availability opened up as I got older so I was working longer hours and more frequently throughout the week. This position required customer service, patience, problem-solving abilities, time management, money handling, and the ability to work in a fast-paced environment. 

I was interviewed and hired at 14 to be a courtesy clerk for Food City. I could only work on the weekends due to labor laws so I advocated to work both weekend days every week. This position required customer service, organization, manual labor, decision-making, and time management.