Kitrina Morris
Atlanta
Summary
Versatile and high-performing professional with a strong background in communication, public engagement, and customer service. Skilled in connecting with diverse audiences, delivering exceptional service under pressure, and maintaining a positive, polished presence in fast-paced environments. Recognized for strong interpersonal communication, adaptability, and a consistent ability to meet and exceed performance goals—bringing the customer-focused mindset and poise to the forefront.
Overview
8
8
years of professional experience
Work History
Canvasser
Planned Parenthood Action Fund
04.2025 - 11.2025
- Canvassed for the Planned Parenthood Action Fund, raising thousands in recurring donations while educating the public on reproductive rights, healthcare access, and the legal policies impacting Planned Parenthood.
- Engaged with people from a wide range of global backgrounds to promote nationwide awareness of reproductive health policy issues in the United States, developing advanced customer service and outreach skills.
Account Executive
A.I.M/Care USA
03.2025 - 04.2025
- Promoted a nonprofit serving women and children impacted by sex trafficking and domestic violence, developing advanced interpersonal, sales, and membership acquisition skills through direct community engagement.
Face-to-Face Resort Marketer
Club Wyndham Atlanta
10.2023 - 09.2024
- Utilized persuasive communication skills to present the benefits of Club Wyndham’s vacation club during in-person interactions.
- Executed targeted face-to-face marketing campaigns across Atlanta to promote the newest resort, increasing tour bookings.
- Developed innovative marketing strategies that expanded group bookings across multiple locations.
Angel
Angel Assistance
07.2022 - 10.2023
- Traveled over 1,500 miles per quarter to deliver personalized care and organizational services to families in need, contributing to an increase in client satisfaction.
- Guided more than 30 families through tailored consultations and planning sessions, improving overall satisfaction with their home organization and daily efficiency.
- Coordinated volunteer teams to declutter and reorganize 20+ kitchens and living spaces, enhancing household accessibility and driving consistent month-over-month productivity gains.
Customer Service Associate
Home Depot
05.2020 - 10.2021
- Regularly facilitated resolutions for complex returns exceeding $1,000, improving customer satisfaction reviews by 7% and strengthening overall customer experience.
- Handled 100+ challenging customer interactions by delivering swift, effective alternative solutions, maintaining composure and preventing escalation.
- Demonstrated adaptable problem-solving skills by addressing customer needs proactively and consistently surpassing daily order quotas.
Team Member
Culver's
05.2018 - 04.2019
- Supported daily operations by assisting customers with inquiries and processing an average of over 18 transactions per hour.
- Delivered high-quality service as both a cashier and drive-through operator, ensuring fast turnaround times and smooth customer experiences.
- Collaborated with team members to create an improved sanitization schedule, reducing cleanliness-related customer complaints.
Education
Bachelor of Arts - Speech Communication, Minor in Economics
Georgia State University
Atlanta, Georgia06.2024
Skills
- Exceptional Verbal and Written Communication
- Emotional Intelligence & Empathy
- Customer Service Excellence
- Customer Relationship Management (CRM)
- Advanced Problem-Solving Skills
- Adaptability in Fast-Paced, High-Stress Environments
- Effective Multitasking Abilities
- Strong Time Management & Prioritization
- Cross-Functional Team Collaboration
- Dependability & Professional Reliability
- Goal-Oriented & Results-Driven Approach
- Consultative Sales Techniques
- Rapid Learning & Skill Acquisition
Timeline
Canvasser
Planned Parenthood Action Fund
04.2025 - 11.2025
Account Executive
A.I.M/Care USA
03.2025 - 04.2025
Face-to-Face Resort Marketer
Club Wyndham Atlanta
10.2023 - 09.2024
Angel
Angel Assistance
07.2022 - 10.2023
Customer Service Associate
Home Depot
05.2020 - 10.2021
Team Member
Culver's
05.2018 - 04.2019
Bachelor of Arts - Speech Communication, Minor in Economics
Georgia State University