Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiya Britton

Rocksprings

Summary

Dynamic and results-driven professional with extensive customer service experience, Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for attention to detail and efficient inventory management, consistently meeting customer service expectations in fast-paced environments. Take phone calls and help customers with problems and concerns.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Walmart
10.2024 - Current
  • Curated personalized shopping experiences based on customer preferences and feedback.
  • Assisted customers with product selection, ensuring satisfaction and meeting specific needs.
  • Navigated store layout efficiently to locate items quickly for customers.
  • Managed inventory levels, restocking shelves to maintain product availability.
  • Utilized Walmart's online shopping systems to fulfill customer orders accurately and promptly.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Assembly Line Worker

ROPER CORP.
05.2024 - 12.2024
  • Assembled components efficiently, ensuring high-quality standards and adherence to safety protocols.
  • Operated machinery and tools, maintaining optimal performance and minimizing downtime.
  • Collaborated with team members to streamline production processes and improve workflow efficiency.
  • Conducted routine inspections of finished products, identifying defects and implementing corrective actions.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.

Babysitter

Personal Employer
09.2022 - 12.2024
  • Provided attentive care and supervision for children, ensuring safety and engagement during activities.
  • Developed and implemented age-appropriate educational games to promote learning and creativity.
  • Assisted with meal preparation and feeding, accommodating dietary restrictions and preferences.
  • Maintained a clean and organized environment, promoting hygiene and safety for children.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Lead Sales Associate

Dollar General Market
06.2022 - 05.2023
  • Led team in achieving sales goals through effective customer engagement and product promotion.
  • Trained new associates on operational procedures and customer service standards.
  • Managed inventory levels, ensuring product availability and timely restocking of shelves.
  • Assisted customers in locating products, providing exceptional service to enhance shopping experience.
  • Monitored cash register operations, ensuring accurate transactions and adherence to company policies.
  • Resolved customer complaints efficiently, maintaining high satisfaction levels and loyalty to the store.
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.

Team Member

Wendys Restaurant
02.2021 - 05.2022
  • Assisted team in daily operations, ensuring smooth workflow and efficient service delivery.
  • Learned and followed safety protocols to maintain a secure working environment.
  • Supported inventory management by organizing and restocking supplies as needed.
  • Collaborated with team members to optimize processes for improved efficiency.
  • Engaged with customers, providing friendly assistance and addressing inquiries promptly.
  • Maintained cleanliness of work area, adhering to hygiene standards consistently.
  • Adapted quickly to new tasks, demonstrating flexibility in a fast-paced environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

High School Diploma - Health Care Administration

Ridgeland High School
Rossville, GA
05.2023

Skills

  • Customer service
  • Healthcare pathway
  • Health care experience
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Verifying order accuracy
  • Payment processing
  • Verbal and written communication
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Active listening

Timeline

Personal Shopper

Walmart
10.2024 - Current

Assembly Line Worker

ROPER CORP.
05.2024 - 12.2024

Babysitter

Personal Employer
09.2022 - 12.2024

Lead Sales Associate

Dollar General Market
06.2022 - 05.2023

Team Member

Wendys Restaurant
02.2021 - 05.2022

High School Diploma - Health Care Administration

Ridgeland High School

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Kiya Britton