Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Furniture Repair Technician/Trainer
Rooms To Go
04.2021 - Current
Enhanced customer satisfaction by accurately diagnosing and repairing furniture damages.
Streamlined repair processes for increased efficiency and reduced turnaround time to meet production quotas and deadlines.
Collaborated with team members to complete complex repair projects on time and within budget.
Increased overall quality of repairs by implementing new methods and tools.
Completed detailed documentation for each repair project, maintaining accurate records for future reference.
Consistently met or exceeded performance metrics set by management for quality and timeliness of repairs.
Train new hires on proper techniques and procedures to ensure quality repairs.
Supervise trainees to ensure work is being done correctly as well as to keep them on track to finish in the appropriate amount of time.
Freelance PC Technician
Self-employeed
12.2017 - Current
Built custom PC's for customers.
Exchanged hardware.
Troubleshooting experience.
Installed operating systems.
Parts Return Supervisor
Troncalli Car Dealership
09.2020 - 04.2021
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Met daily deadlines for reports as well as processing invoices.
Service Technician
Honda Carland Service Center
11.2019 - 08.2020
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.