Kloe Acosta
Thomasville
Summary
Highly motivated and enthusiastic young aesthetician eager to embark on a successful career in the beauty industry. Possessing a solid foundation in skincare treatments and a passion for helping clients achieve their desired look. Adaptable and quick to learn, with a natural talent for understanding and addressing individual skincare needs. Excellent communication skills, enabling me to establish a strong rapport with clients and create a welcoming and comfortable environment. Committed to staying updated on the latest industry trends and innovations, and dedicated to continuous professional growth.
Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans.
Overview
4
4
years of professional experience
Work History
Esthetician
Massage Envy
Tallahassee, FL
08.2024 - Current
- Provided customized skincare consultations to enhance client satisfaction and retention.
- Performed a range of esthetic treatments, ensuring adherence to safety and sanitation standards.
- Educated clients on proper skincare routines and product recommendations for optimal results.
- Assisted in developing promotional packages to increase service uptake and client engagement.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Origins Brand Leader
Dillards Department Store
Tallahassee, FL
11.2024 - 03.2026
- Developed and executed brand strategies to enhance customer engagement and loyalty.
- Analyzed market trends to identify opportunities for product positioning and promotion.
- Collaborated with cross-functional teams to ensure brand consistency across all channels.
- Led training sessions for staff on brand messaging and customer service excellence.
- Managed inventory levels to optimize product availability while reducing excess stock.
- Oversaw visual merchandising initiatives to align store displays with branding objectives.
- Coordinated promotional events that increased foot traffic and enhanced brand visibility.
- Aligned internal departments such as sales or customer service in order to maintain a unified representation of the company's image.
- Built strong relationships with key stakeholders by effectively communicating brand vision, strategy, and goals.
Benefit Brow Expert
Ulta Beauty
08.2023 - 08.2024
- Provide excellent customer service at all times to all Ulta Beauty guests whether at the boutique or in other parts of the store as the business dictates.
- Achieve personal/boutique sales and service goals.
- Demonstrate, recommend and sell Benefit products.
- Perform short services, including but not limited to, eyebrow and facial waxing, tweezing and eyebrow tinting. Actively recommends additional services when appropriate.
- Use an appointment book or system to book return services, makeup lessons, and for events. Convert 60% of service customers into Benefit product sales.
- Follow all safety, sanitation and hygienic procedures before, during and after services.
Front Desk Associate
Massage Envy
09.2022 - 07.2023
- Helps clients understand the benefits of regular massage, skin care and stretch.
- Establish relationships with members and guests to grow and retain a client base.
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
- Presenting and selling the wellness plan.
- Filing and database maintenance.
- Light cleaning and tidying duties.
- Providing outstanding customer service by getting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns.
Customer Service Representative
Transcom Worldwide
03.2022 - 08.2022
- Effortlessly engage with callers, actively listen, analyze, and isolate media service issues.
- Comfortably navigate multiple applications to research solutions.
- Calmly provide conflict resolution and navigate frustrated customer solutions.
- Works independently with discipline and motivation to succeed in a virtual environment.
- Take high volume inbound calls from customers.
Education
Full Specialist Esthetician -
Aveda Institute
Tallahassee, FL06.2023
High School Diploma - undefined
Winder-Barrow High School
05.2020
Skills
- Skincare treatments: proficient in performing a wide range of facial treatments, including deep cleansing, exfoliation, extractions, mask application, and facial massage
- Waxing: experienced in providing waxing services for various areas of the body, ensuring minimal discomfort and achieving smooth results
- Product knowledge: well versed in skincare products, their ingredients, and their benefits, enabling me to recommend suitable products and develop personalized skincare regimens
- Client communication: strong interpersonal skills, fostering positive relationships with clients by actively listening to their needs, addressing concerns, and providing skincare advice
- Sanitation and safety: committed to maintaining a clean and hygienic environment by following strict sanitation and safety protocols to ensure clients wellbeing
- Customer service
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Customized skincare plans
- Sanitization
- Microdermabrasion expertise
- Skincare product sales
- Spa retail sales
LANGUAGES
English
Timeline
Origins Brand Leader
Dillards Department Store
11.2024 - 03.2026
Esthetician
Massage Envy
08.2024 - Current
Benefit Brow Expert
Ulta Beauty
08.2023 - 08.2024
Front Desk Associate
Massage Envy
09.2022 - 07.2023
Customer Service Representative
Transcom Worldwide
03.2022 - 08.2022
High School Diploma - undefined
Winder-Barrow High School
Full Specialist Esthetician -
Aveda Institute
AWARDS
Leadership of the Month, Microsoft Specialist