Kmoy Callwood

• Provide basic technical support to customers and employees.
• Troubleshoot Windows computers, Microsoft Office, and Outlook.
• Assist with password resets and user account issues.
• Help install software and set up computers.
• Troubleshoot printers and basic network connectivity problems.
• Respond to technical support requests by phone and remotely.
• Document technical problems and solutions in support tickets.
• Escalate complicated technical issues to senior IT technicians.
• Assist with basic server and network tasks under supervision.

• Supervised daily restaurant operations to ensure efficient service and customer satisfaction.
• Assisted with training new employees, assigning tasks, and coordinating team responsibilities during shifts.
• Provided excellent customer service by handling complaints, resolving issues, and assisting customers with orders.
• Operated point-of-sale (POS) systems, processed transactions, and assisted with cash handling procedures.
• Monitored inventory levels, organized supplies, and assisted with restocking products.
• Ensured employees followed company policies, food safety regulations, and cleanliness standards.
• Supported management with daily administrative tasks, operational reports, and employee performance.
• Coordinated with team members to maintain productivity during busy periods.
• Assisted with opening and closing procedures while maintaining a safe and organized work environment.
• Demonstrated leadership, communication, multitasking, and problem-solving skills in a fast-paced environment.

Assisted IT engineers with setting up computers, installing software, and configuring devices.

• Helped troubleshoot basic hardware, software, and technical issues.
• Assisted with transferring data and files between computers.
• Supported technical projects and daily IT operations.
• Worked alongside experienced technicians to learn computer maintenance and troubleshooting procedures.
• Assisted with preparing and maintaining computer equipment for customers.

• Assist with creating and managing digital marketing campaigns to promote company products and services.
• Develop email marketing content to increase customer engagement and brand awareness.
• Support the sales team with promotional emails and marketing campaigns for trade shows.
• Help write and edit press releases, advertisements, and other marketing materials.
• Assist with organizing customer outreach and follow-up communications.
• Collaborate with marketing teams on promotional projects and brand development.
• Support daily marketing operations and help maintain consistent company messaging.

• Provided customer service by greeting pet owners, answering questions, and assisting with daily front desk operations.
• Managed guest check-ins and check-outs while maintaining accurate customer and pet information.
• Answered phone calls, responded to emails, and addressed customer inquiries and concerns.
• Processed customer payments and operated point-of-sale (POS) systems.
• Coordinated pet boarding arrangements, drop-offs, pickups, and accommodations.
• Communicated with management and team members to ensure smooth daily operations.
• Assisted with resolving customer complaints and providing solutions to service-related issues.
• Maintained an organized, clean, and professional reception area.
• Supported administrative tasks and daily resort operations while providing a positive customer experience.