Knikesha Anderson
Byron
Summary
Dynamic professional with a proven track record in customer service and exceptional time management skills, complemented by a strong understanding of office safety protocols and procedures. Known for fostering a friendly and efficient work environment while adeptly organizing and supporting front office operations. Committed to enhancing team productivity and ensuring seamless communication among employees. Eager to leverage expertise in a challenging role that values dedication and proactive problem-solving.
Overview
11
11
years of professional experience
Work History
Immunizing Pharmacy Technician
Publix Pharmacy
06.2023 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
Kroger's Pharmacy
06.2022 - 06.2023
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pre-K Private Teacher
Loving Care Learning Center
02.2017 - 06.2022
- Responsible for daily lesson plans and learning activities.
- Worked with children ages 3-5 on concepts of recognizing their names, colors, shapes, and letters.
- Establish and enforce rules of behavior for children in the classroom.
- Adapt teaching methods and materials to meet the interests and learning style of children.
- Develop and maintain positive relationships with children and parents.
- Ability to effectively communicate with children and parents.
- Patience and compassion suitable for working with young children.
- Proficient active listening skills to understand and adapt to the various needs of children and parents.
- Making sure that the classroom is clean, safe, and well organized.
- Setting up the materials and workspaces required for class activities.
Venipuncture
The Medical Center, Navicent Health
01.2015 - 01.2016
- To acquire blood samples for diagnostic purposes.
- To monitor levels of various blood components.
- To administer therapeutic treatment intravenously, including medications, nutrition, or chemotherapy.
- For removing blood to combat high levels of iron or red blood cells.
- To collect blood for later uses, such as blood transfusions.
Education
Acute Care Nurse Aide, Patient Care Tech, Phlebotomy
Central Georgia Technical College
01.2015
Pharmacy Technician
Penn Foster Career School
01.2006
Regional Occupational Program, Computer Applications
Oceanside High School
01.1998
Skills
- Pharmacy Operations & Medication Dispensing
- Insurance Billing & Reconciliation
- Drug Safety & Inventory Management
- FDA & HIPAA Compliance
- Patient Confidentiality & Record Management
- Quality Assurance & Workflow Optimization
- Billing & Payment Processing
- OTC Recommendations & Customer Guidance
- Interpersonal Communication & Customer Service
- Problem-Solving & Issue Resolution
- Accurate Typing & Data Entry (92 WPM)
- Point-of-Sale Systems & General Office Duties
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Crafting and DIY Projects
- Photography
- Sewing
- Fashion & Apparel Designs
Timeline
Immunizing Pharmacy Technician
Publix Pharmacy
06.2023 - Current
Pharmacy Technician
Kroger's Pharmacy
06.2022 - 06.2023
Pre-K Private Teacher
Loving Care Learning Center
02.2017 - 06.2022
Venipuncture
The Medical Center, Navicent Health
01.2015 - 01.2016
Pharmacy Technician
Penn Foster Career School
Regional Occupational Program, Computer Applications
Oceanside High School
Acute Care Nurse Aide, Patient Care Tech, Phlebotomy
Central Georgia Technical College
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