Kristin P. Norris

• Managed day-to-day operations of a large childcare center, overseeing a team of 36 educators and caregivers and serving over 200 children.
• Oversaw operations for 3 childcare centers serving 450 children and managing an overall team of 75 educators and support staff.
• Trained and mentored staff, conducting regular evaluations and facilitating professional development.
• Fostered communication between staff and parents through regular meetings, newsletters, and events.
• Maintained strong financial oversight, including budgeting, billing and payroll processes.
• Ensured the centers were compliant with all safety and health regulations as set forth by the Department of Early Care & Learning.
• Spearhead recruitment and retention efforts through professional development programs and employee recognition incentives.

Milestone Education Regional Director & District Manager

In a 2022 acquisition, Appletree became part of Milestone Education.

• Oversee operations for up to 13 childcare centers, serving 1,500 children and managing a team of 26 administrative staff.
• Collaborate with center directors to ensure compliance with local, state, and federal regulations and licensing requirements.
• Lead budget planning and financial management for the region/district while maintaining a high level of service quality.
• Develop and maintain positive relationships with families, addressing concerns and ensuring a welcoming and inclusive environment for all children.

• Successfully manage all aspects of day-to-day Preschool Administration to include scheduling staff, maintaining ratios and compliance with DECAL Rules & Regulations, and providing support to both staff members and families
• Established Georgia Pre-K for OPA II in2015 and maintains the program requirements on an annual basis
• Eliminated delinquent accounts and monitors Aging Reports to minimize past due balances
• Knowledgeable in developmental milestones as well as developmentally appropriate practice, DAP
• Maintains CAPS billing, audits, and renewals for families that qualify for assistance
• Provides a warm, welcoming atmosphere for all families, including tours
• Responsible for implementing and managing automatic draft payments for more than90 accounts
• Effectively manages accounts payable through timely online bill pay
• Hires and schedules staff based on enrollment needs with the ability to seize opportunities to cut payroll costs
• Completes material and equipment orders to help maintain student engagement and school growth
• Increased enrollment from approximately50 children in2015 to approximately130 in2019
• Actively involved in annual Summer Camp planning for both OPA locations

• Provided customer service assistance regarding collection issues, account adjustments, and short payments
• Planned and implemented developmentally appropriate themes and curriculum for both OPA locations
• Supported teachers and staff members in classroom management