Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kobie Ladd

Service Writer/Front End Associate
Lithonia

Summary

Detailed customer service professional with a proven track record at Nightowl Automotive, excelling in enhancing client satisfaction and loyalty. Skilled in schedule coordination and adept at utilizing POS software, I effectively managed high-pressure situations, resulting in increased repeat business and timely service estimates. Committed to fostering positive relationships and delivering exceptional service.

Overview

16
16
years of professional experience

Work History

Service Writer/Front End Associate

Nightowl Automotive
11.2013 - 10.2024
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Improved customer satisfaction by providing timely and accurate service estimates.

Debt Collector

Trauner Cohen and Thomas
12.2008 - 02.2012
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Documented customer payment interactions and account statuses for future reference.
  • Submitted eligible accounts for settlement programs; reassigned accounts to attorneys if no resolution was met voluntarily.
  • Worked successfully on automated dialer resulting in 80% account retention.
  • Managed delinquent accounts ranging from 30-180 days past due.

Education

Bachelor of Science - Criminal Justice

Albany State University
Albany, GA
01-1998

High School Diploma -

Redan High School
Stone Mountain, GA
07-1994

Skills

  • Customer service expertise
  • Excellent verbal and written communication skills
  • Filing and Data Archiving
  • Automotive knowledge & Terminology
  • Schedule coordination
  • Work order management & Cost estimates
  • Sales transactions
  • Knowledge of POS software, All Data, Identifix or similar software

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Writer/Front End Associate

Nightowl Automotive
11.2013 - 10.2024

Debt Collector

Trauner Cohen and Thomas
12.2008 - 02.2012

Bachelor of Science - Criminal Justice

Albany State University

High School Diploma -

Redan High School

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Kobie LaddService Writer/Front End Associate