Koesha Jackson

• Communicated with claimants, employers, and internal partners via phone and email to gather information related to Short-Term Disability and supplemental insurance claims.
• Collected, verified, and documented claim details to ensure accuracy, completeness, and compliance with company and state guidelines.
• Explained claim status, eligibility requirements, benefit provisions, and next steps clearly and empathetically.
• Managed a high-volume workload while maintaining confidentiality, professionalism, and quality performance.

• Assisted AARP members with benefit-related inquiries, account updates, and issue resolution.
• Delivered compassionate support for sensitive situations, ensuring members understood benefits and coverage options.
• Met strict quality, productivity, and compliance standards within a regulated environment.

• Transported finished vehicles according to established schedules and safety guidelines.
• Followed detailed procedures and documentation requirements.

• Assisted residents with housing-related concerns and campus resources.
• Supported student engagement and community-building initiatives.
• Maintained accurate records and communicated policies and procedures.

• Collaborated with university staff to coordinate resources for resident needs and concerns.

• Responded to customer inquiries, processed service requests, and resolved complaints.
• Maintained accurate documentation and adhered to security and compliance requirements.
• Demonstrated strong multi-tasking and organizational skills in a high-volume environment.