Kohsheen Sapru
Johns Creek
Summary
With 18+ years of experience, I am a Principal Technical Program Manager renowned for delivering multi-million-dollar, transformative programs across IT, finance, and information security. At Akamai Technologies, I lead strategic initiatives—including an enterprise-wide ServiceNow implementation—that revolutionize IT service management, asset management, and operational processes. Previously at Nokia, I deployed Technology Business Management frameworks and an Apptio-based cost transparency model while driving global compliance initiatives to secure ISO 9001/27001 certifications. My career began at McKinsey with ITIL implementations, and throughout, I have consistently leveraged deep technical acumen, strategic vision, and collaborative leadership to drive innovation and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Principal Technical PM
Akamai Technologies
07.2022 - Current
- Spearheaded a flagship, multi-million-dollar, enterprise-wide ServiceNow implementation that revolutionized IT operations and service management.
- Directed transformational initiatives across ITSM, ITOM, CMDB, Discovery, HAM, and SAM, significantly enhancing operational efficiency and enabling data-driven decision-making.
- Earned the prestigious MVP Award in recognition of exceptional leadership, strategic vision, and high-impact program execution.
- Currently driving Phase 2 rollout to expand service maturity, refine operational blueprints, and optimize cross-platform integration and analytics capabilities.
Business Planning Manager
HERE Technologies
03.2016 - 06.2022
- Led a broad portfolio of strategic initiatives transforming enterprise operations across IT, finance, and information security.
- Spearheaded the implementation of an IT cost transparency model using Apptio, automating legacy Excel tracking to deliver critical financial insights.
- Directed the deployment of a Technology Business Management (TBM) framework, establishing agile best practices, robust reporting, and effective governance.
- Led a global program to redesign HERE’s Risk Management & FMEA Framework for product and development tribes, leveraging Atlassian JIRA and managing a $2.5M budget to enhance risk identification, assessment, and mitigation.
Program Manager, Process & Systems
Nokia
04.2010 - 03.2016
- Led the implementation of the Quality & Information Security Management System for the HERE Platform organization to secure $169M in new business
- Successfully implemented ISO9001 and ISO 27001 certifications for a 475-person/40-function organization across United States, Europe, and Asia
- Led a cross-functional team in developing quality and information security policies, evaluating IT security processes, and driving essential process improvements.
- Leveraged deep expertise in regulatory frameworks (ISO, COSO, NIST, SOC2, GDPR, etc.) to ensure information security and privacy controls exceeded industry standards.
- Demonstrated end-to-end leadership—from strategic planning and execution to performance monitoring and governance reporting—showcasing strong PMP-level project management capabilities and a commitment to operational excellence.
IT Analyst
McKinsey & Company
11.2006 - 04.2010
- Led a critical project to insource Tier 3 Application Support to shorten mean time to repair (MTTR), reduce costs, and improve problem resolution SLAs
- Assisted with the transition of New Applications - defined the support matrix, gathered the necessary information, and communicated inputs to the Level 2 Team
- As a member of the Change Advisory Board, responsible for reviewing and approving Change Management Plans to ensure that the Change is well defined and that a proper backup plan is in place to minimize end-user impact
- Introduced Scrum in a pilot process; facilitated stand-ups, agile scrum ceremonies, sprint events and decision making; the procedure was subsequently replicated in 40+ applications
- Bagged the 'Best Performer - 2008' for innovative ITIL practices at McKinsey Annual Values Day event
Education
Bachelor of Engineering -
Uttar Pradesh technical University (UPTU)
01.2006
Skills
- Portfolio Management
- Agile & Scrum Methodologies
- Budget & ROI
- Technology Business Management
- Stakeholder/Vendor Management
- Regulatory & Audit Compliance
- Risk Assessment & Mitigation
- IT Service Management
Certification
- Certified Technology Business Management Expert (TBM), 2019
- Certified Project Management, Google
- Certified Quality Management System Lead Auditor (ISO 9001:2008), IRCA
- Certified Information Security Management System Lead Auditor (ISO 27001:2013), IRCA
- Certified ITIL V3 Expert, EXIN, Netherlands
Accomplishments
- Awarded MVP for leading the enterprise-wide ServiceNow implementation at Akamai.
- Earned the 2019 Global TBM Award for 'Applications and Services.'
- Developed and executed a usage-based IT cost management framework, achieving $55.7M in cost savings within the first five months through application rationalization.
Languages
English
Timeline
Principal Technical PM
Akamai Technologies
07.2022 - Current
Business Planning Manager
HERE Technologies
03.2016 - 06.2022
Program Manager, Process & Systems
Nokia
04.2010 - 03.2016
IT Analyst
McKinsey & Company
11.2006 - 04.2010
Bachelor of Engineering -
Uttar Pradesh technical University (UPTU)
Similar Profiles
Niranjan PabbathiNiranjan Pabbathi
Sr. Technical Program Manager - CTG PMO at Akamai TechnologiesSr. Technical Program Manager - CTG PMO at Akamai Technologies
Medha AryaMedha Arya
Network Infrastructure Engineer II at Akamai TechnologiesNetwork Infrastructure Engineer II at Akamai Technologies
Medha AryaMedha Arya
NETWORK INFRASTRUCTURE ENGINEER II at Akamai TechnologiesNETWORK INFRASTRUCTURE ENGINEER II at Akamai Technologies