Kondra Mack
Waynesboro
Summary
Dynamic Benefits Verification Specialist with a proven track record at Cencora, excelling in accuracy and compliance. Expert in healthcare regulations and benefits administration, I enhanced patient eligibility verification processes, reducing errors significantly. Strong communicator, adept at collaborating with healthcare providers to ensure seamless documentation and support for patients.
Benefits professional with strong foundation in verifying and processing claims, ensuring compliance with industry standards. Known for reliability and adaptability, consistently meeting dynamic needs of team. Brings expertise in data management and communication, driving successful outcomes through collaborative efforts.
Experienced with benefits verification processes and maintaining compliance with regulations. Utilizes analytical skills to identify and resolve discrepancies efficiently. Knowledge of data management and communication, ensuring streamlined operations and effective teamwork.
Overview
8
8
years of professional experience
Work History
Benefits Verification Specialist
Cencora
02.2024 - 10.2025
- Assessed patient eligibility for benefits and services.
- Verified insurance information using electronic health record systems.
- Collaborated with healthcare providers to obtain necessary documentation.
- Communicated effectively with patients regarding their coverage options.
- Provided support to team members on verification processes and procedures.
- Adapted quickly to changes in insurance policies and procedures.
- Maintained accurate records of benefit verifications in databases.
- Reduced errors in benefit verification tasks by conducting thorough audits and rectifying discrepancies.
- Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
Cashier
Walmart
12.2017 - 05.2022
- Processed transactions accurately and efficiently in high-volume retail environment.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and support.
- Operated cash register and electronic payment systems with precision.
- Collaborated with team members to improve workflow during peak hours.
- Handled cash management duties, including balancing cash drawer at end of shifts.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Medical Records Auditor
CIOX HEALTH, Health Information Managment
07.2021 - 11.2021
- Conducted comprehensive audits of medical records for compliance with regulatory standards and internal policies.
- Identified discrepancies in documentation, ensuring accuracy in patient information and billing processes.
- Collaborated with healthcare professionals to resolve documentation issues and enhance record-keeping practices.
- Developed training materials and conducted workshops for staff on best practices in medical record management.
- Implemented process improvements that streamlined audit workflows, increasing efficiency in handling records requests.
- Analyzed audit findings to provide actionable insights, driving continuous quality improvement initiatives within the department.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance and minimizing risk for the organization.
- Maintained up-to-date knowledge on regulatory changes affecting medical records management, adapting strategies accordingly.
- Evaluated electronic health record systems for potential improvements, contributing to more efficient data management processes.
- Enhanced patient privacy by implementing strict security protocols for medical record access.
Education
Certificate - Medical Office Administration
Virginia College
Augusta, GA05-2018
Associate of Science - Medical Assistance
Viginia College
Augusta12-2013
High School Diploma -
Burke County High School
Waynesboro, GA05-2010
Skills
- Accuracy and precision
- Healthcare regulations
- Policy interpretation
- Verbal and written communication
- Written and oral communication
- Documentation and reporting
- Employee relations
- Benefits explanation
- Benefits administration
Timeline
Benefits Verification Specialist
Cencora
02.2024 - 10.2025
Medical Records Auditor
CIOX HEALTH, Health Information Managment
07.2021 - 11.2021
Cashier
Walmart
12.2017 - 05.2022
Certificate - Medical Office Administration
Virginia College
Associate of Science - Medical Assistance
Viginia College
High School Diploma -
Burke County High School
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