Kortnee Pride
Columbus,GA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
PNC Bank
09.2022 - 02.2024
- Sought ways to improve processes and services provided.
- Exceeded performance metrics consistently, earning recognition as top performer within my team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Center Administrative Assistant
The Enrichment Services
12.2021 - 08.2022
- Updated office calendar with new meetings, events and appointments to avoid overbooking
- Maintained efficient office environment by skillfully routing incoming and outgoing mail
- Handled day-to-day needs and special projects with good multitasking and research skills
- Followed established guidelines and procedures.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Central High School
Phenix City, ALSkills
- Task Prioritization
- Research and Analytical Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Clear Communication
- Data Entry
- Problem Solving
- Payment Processing
- Call center experience
- Product Recommendations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
PNC Bank
09.2022 - 02.2024
Center Administrative Assistant
The Enrichment Services
12.2021 - 08.2022
High School Diploma -
Central High School
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