Kossi Alawi
Atlanta
Summary
Dynamic IT professional with extensive experience at Delta Airlines, excelling in SAP inventory management and regulatory compliance. Proven ability to troubleshoot technical issues and deliver exceptional customer service. Adept at collaborating with teams to enhance operational efficiency while maintaining a strong focus on safety and quality standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supply Attendant
Delta Airlines
Atlanta
07.2024 - Current
- Skilled in warehousing, inventory control, and aircraft parts distribution, with strong knowledge of SAP (ECC & EWM) and regulatory compliance. Receive, inspect, and verify aircraft parts, materials, and supplies in accordance with regulatory procedures.
- Maintain accurate inventory records using advanced inventory management systems.
- Perform inventory cycle counts and audits to ensure compliance with regulatory and internal standards.
- Adept at working independently and safely, maintaining accuracy, and meeting deadlines in fast-paced environments.
- Strong team player with a customer service focus, collaborating effectively with maintenance and supply chain staff.
- Flexible and reliable, with a valid U.S. Driver’s license, ability to pass background/drug screening, and willingness to work rotating shifts, weekends, and holidays. Comply with safety standards and procedures as set by regulatory bodies and internal guidelines.
- Support other supply chain functions to maintain operational efficiency.
IT Field Technician
Atlanta Public Schools
Atlanta
10.2021 - 06.2025
- Implement and support desktop devices, applications, and peripherals to ensure minimal downtime for users.
- Provide comprehensive hardware and software troubleshooting for end-user devices, resolving technical issues efficiently.
- Administer Active Directory accounts, including user provisioning, password resets, and group policy management.
- Investigate and resolve NT Authority-related system errors to contribute to overall network stability.
- Utilize Incident IQ for device management, tracking assets, incidents, and service requests across the cluster.
- Deliver network support and troubleshooting, resolving connectivity issues and configuring routers and switches for optimal performance.
- Oversee device deliveries and IT projects across the assigned cluster, coordinating logistics and implementation to meet deadlines.
- Conduct preventive maintenance on operational devices to ensure optimal performance and compliance with safety standards.
- Manage and process support requests using ticketing systems, delivering timely resolutions and maintaining service quality.
- Collaborate with vendors for equipment maintenance and upgrades to ensure seamless operations.
Installation Technician - Network Infrastructure
Layer 3 Communications
Atlanta
11.2023 - 06.2024
- Installed wireless access points in diverse environments, ensuring optimal placement and secure mounting.
- Ran, terminated, and tested Cat5e/Cat6/Cat6a network cables in commercial and industrial settings.
- Built and configured MDF and IDF closets, including the installation of racks, patch panels, cable management systems, and grounding infrastructure.
- Interpreted site plans, blueprints, and technical drawings to execute precise installations.
- Labeled, organized, and documented all cabling and hardware installations for future maintenance and upgrades.
- Performed quality checks and resolved connectivity issues related to physical infrastructure.
- Maintained compliance with company policies, local codes, and industry standards, including ANSI/TIA/EIA.
- Collaborated with network engineers, project managers, and site supervisors to ensure timely and accurate job completion.
IT Field Support Technician
HP
Atlanta
09.2019 - 10.2021
- Provided on-site and remote support for desktops, laptops, printers, peripherals, and other IT equipment.
- Configured and deployed new systems and devices, ensuring compliance with company and client standards.
- Managed and updated support requests through ITSM/ticketing systems, ensuring accurate documentation.
- Performed preventive maintenance, diagnostics, and repair services on supported equipment.
- Collaborated with centralized support teams, vendors, and service providers to resolve complex issues.
- Participated in managing local IT projects, device rollouts, upgrades, and logistics.
- Maintained accurate records of inventory, service histories, and support documentation.
- Ensured all work adhered to safety, security, and compliance protocols.
- Delivered excellent customer service while working independently in dynamic environments.
Desktop Support Technician
Country Pure Food Inc
Hartford
07.2018 - 08.2019
- Configured, installed, and deployed desktop computers, laptops, and peripheral devices, ensuring seamless operation and minimal downtime.
- Provided first-line technical support to employees, effectively addressing hardware and software issues to maintain business continuity.
Education
Associate of Science - Computer Science
Georgia State University
Atlanta, GA12.2025
Network Engineering Program - Coursework in CompTIA A+, Network+, Security+, Server+, CCNA, CCNP Certifications
Omnitech Institute
12.2018
Skills
- SAP (ECC & EWM)
- warehousing and parts distribution
- TCP/IP
- LAN/WAN
- Network Diagnostics
- Application Installations
- Hardware Configuration
- Server Maintenance
- Ticket Support System ManagementTechnical Reportation
- CompTIA A
- Asset Management
- Preventative Maintenance
- Root Cause Analysis
- System Upgrades
- Vendor Coordinations
- Site Surveys
- Strong Communication
- Customer Service
- Teamwork
- Problem Solving
- Organizational Skills
- Documentation
- Flexibility
- Patience
- Dedication
- Technical Issue Analysis
- Discharge Planning
- User Support
- Troubleshooting Proactive
- Time Management
- Operating Systems
Certification
- CompTIA A+
- Pursuing CCNA followed by Security+
Timeline
Supply Attendant
Delta Airlines
07.2024 - Current
Installation Technician - Network Infrastructure
Layer 3 Communications
11.2023 - 06.2024
IT Field Technician
Atlanta Public Schools
10.2021 - 06.2025
IT Field Support Technician
HP
09.2019 - 10.2021
Desktop Support Technician
Country Pure Food Inc
07.2018 - 08.2019
Associate of Science - Computer Science
Georgia State University
Network Engineering Program - Coursework in CompTIA A+, Network+, Security+, Server+, CCNA, CCNP Certifications
Omnitech Institute
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