Kourtney Davis
Leesburg
Summary
HR professional with 3 years of experience, adept in managing leave of absence and disability claims, ensuring compliance and effective communication. Proven track record in streamlining patient registration processes and managing financial transactions with precision. Seeking to leverage expertise in leave management and policy adjudication as a Human Resource Specialist.
Overview
13
13
years of professional experience
Work History
Human Resource Lead
Belk
06.2024 - Current
- Execute associate onboarding with 100% accuracy and timeliness, ensuring a smooth transition for new hires.
- Maintain full compliance with I-9, E-Verify, and background check requirements, meeting all regulatory standards.
- Lead the performance appraisal process and accurately maintain personnel files, supporting employee development and documentation.
- Administer benefits and provide timely communication to associates, achieving a 95% satisfaction rate in benefit inquiries.
- Support employee relations by witnessing coaching sessions, processing termination requests as directed by executives, and conducting exit interviews to improve retention insights.
- Submit Workday updates, ensuring 100% data accuracy for all employee records.
- Train new associates and managers on scheduling processes and system navigation, resulting in a 20% reduction in scheduling errors.
- Oversee the Office-Deposit function, handling all aspects of monetary maintenance, including deposits, petty cash management, and sales audits, maintaining a 100% compliance rate.
HR Leave and Disability Claims Administrator
The Larkin Company
09.2022 - 06.2024
- Manage leave of absence, short term disability plans, and ADA, ensuring compliance and seamless progression from initiation to employees return to work.
- Communicate client leave policies to employees, providing clarity and support for inquiries and concerns.
- Adjudicate disability and paid family leave claims in alignment with applicable regulations and policies, while maintaining precise records.
- Collaborate with client HR teams to consult on leave management practices, employing scheduling software to accurately document leave entitlements.
Patient Access Specialist
Phoebe Putney Memorial Hospital
03.2018 - 09.2022
- Streamlined patient registration processes to improve service efficiency for both staff and patients.
- Verified insurance eligibility and managed point-of-service payment collections with a strong focus on maintaining financial accuracy.
- Coordinated patient scheduling effectively, optimizing software use and resource allocation.
Customer Service and Sales Representative
Waste Management
04.2015 - 08.2017
- Delivered tailored solutions by aligning products and services with client needs, enhancing customer satisfaction.
- Surpassed sales targets by effectively quoting and closing transactions, contributing to revenue growth.
- Managed customer accounts with attention to detail, ensuring accurate service agreements and billing documentation.
Sales Support Representative
AT&T Mobility
02.2013 - 04.2015
- Assisted sales representatives by addressing customer inquiries, aiding in the selection of appropriate plans and devices, and providing information on products and promotions.
- Addressed customer questions and concerns through phone, email, or chat, ensuring issue resolution and customer satisfaction.
Education
Associate Degree - Business Administration
Albany State University
Albany, GA12.2018
Skills
- Compliance Knowledge
- Problem Solving
- Multitasking
- Communication Skills
- Customer Service
- Organization
- Employee Relations
- Recruitment
- Human Resources Information Systems (HRIS)
- Performance Management
- Employment Law Compliance
- Conflict Resolution
- Training & Development
- Organizational Skills
- Benefits Administration
- Payroll Administration
- Communication
- Employment Law Knowledge
- Customer Relationship Management (CRM) Software
- Patience
Timeline
Human Resource Lead
Belk
06.2024 - Current
HR Leave and Disability Claims Administrator
The Larkin Company
09.2022 - 06.2024
Patient Access Specialist
Phoebe Putney Memorial Hospital
03.2018 - 09.2022
Customer Service and Sales Representative
Waste Management
04.2015 - 08.2017
Sales Support Representative
AT&T Mobility
02.2013 - 04.2015
Associate Degree - Business Administration
Albany State University