Kourtney Sudama
Ellenwood
Summary
Compassionate caregiver with extensive experience at Visions of Hope for Boys, skilled in child care and emotional support. Proven ability to enhance patient comfort through attentive care and effective communication. Strong problem-solving skills and a commitment to maintaining high standards of cleanliness and safety, ensuring optimal health outcomes for clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Giver
Visions of Hope for Boys
02.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
911 Call Taker
Grady EMS
12.2022 - 01.2024
- Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decisionmaking.
- Enhanced caller experience by providing efficient and accurate information during emergency situations.
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
- Participated in public outreach events, promoting awareness of emergency services and fostering community engagement with the 911 system.
- Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
- Reduced call hold times by efficiently managing call volumes during peak hours and maintaining focus on task prioritization.
- Improved response times by effectively prioritizing urgent calls and dispatching the appropriate assistance.
- Provided critical support during natural disasters or large-scale incidents by coordinating resources and communicating pertinent information to first responders.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
Daycare Assistant Teacher
La Petite Academy Inc.
02.2022 - 10.2023
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Kept notes of behavior issues, food served, and medications administered to children.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Incorporated music and play into developmentally appropriate activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Fostered creative expression among children through art projects, dramatic play opportunities, and music exploration activities.
House Parent
Integrity Youth Ranch
06.2021 - 12.2022
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
- Developed strong partnerships with community resources to provide additional support services for resident needs.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
- Participated in professional development opportunities to stay current on best practices within the residential care field.
- Facilitated family involvement in resident life by coordinating visits, updates, and special events to strengthen familial connections.
- Collaborated with fellow staff members for smooth transitions and continuity of care between shifts and during changes in residence.
- Maintained a safe living space by conducting regular safety checks and adhering to established guidelines and protocols.
- Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
- Contributed insights during team meetings about resident needs, progress, challenges, and potential solutions for improved outcomes.
- Coordinated with outside service providers to ensure comprehensive care plans were in place for residents requiring additional support services.
- Assisted residents in setting personal goals, while offering guidance on overcoming challenges to achieve desired outcomes.
Sales Associate
Walgreens
04.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Hibbett Sporting Goods
05.2018 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Barista
Saxbys Coffee
10.2017 - 03.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Sanitation Worker
Pilgrim Pride
03.2017 - 08.2017
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
Maintenance Engineer
BCB Cleaning
01.2014 - 06.2016
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Organized and directed maintenance shutdowns and startups.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Dismantled defective machines and equipment and installed new or repaired parts.
Education
Bachelor Of Social Work - Social Work
Walden University
Minneapolis, MNHigh School Diploma - General Studies
Edgewater High School
Orlando, FL06.2016
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Medical record-keeping
- Medication and appointment reminders
- Medication management
- Documentation
- Heavy lifting
- Medication administration
- Client transportation
- Incident reporting
- Care plan assessment
Accomplishments
Certified in many areas
Faith based
Completed 150 hours of community service
Certification
CPR Certified
26 Hours of Mandatory child care training
Licensed driver
Timeline
Care Giver
Visions of Hope for Boys
02.2024 - Current
911 Call Taker
Grady EMS
12.2022 - 01.2024
Sales Associate
Walgreens
04.2022 - 08.2022
Daycare Assistant Teacher
La Petite Academy Inc.
02.2022 - 10.2023
House Parent
Integrity Youth Ranch
06.2021 - 12.2022
Sales Associate
Hibbett Sporting Goods
05.2018 - 06.2022
Barista
Saxbys Coffee
10.2017 - 03.2019
Sanitation Worker
Pilgrim Pride
03.2017 - 08.2017
Maintenance Engineer
BCB Cleaning
01.2014 - 06.2016
Bachelor Of Social Work - Social Work
Walden University
High School Diploma - General Studies
Edgewater High School
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