Kowaisia Freeman
Griffin
Summary
Dynamic Asset Protection Investigator with Walmart, skilled in theft investigations and loss prevention strategies. Proven ability to enhance security protocols and train teams, resulting in improved safety and reduced theft incidents. Strong analytical skills and a commitment to customer satisfaction drive success in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Asset Protection Investigator
Walmart
Macon
04.2020 - 04.2024
- Conducted thorough investigations of theft and fraud incidents.
- Collaborated with law enforcement on asset protection cases.
- Analyzed surveillance footage to identify suspicious activities.
- Developed and implemented security protocols for loss prevention.
- Trained staff on best practices for asset protection procedures.
- Compiled detailed reports of investigations and incidents.
- Monitored inventory levels to detect discrepancies and theft.
- Engaged with employees to promote a culture of security awareness.
- Interviewed individuals suspected of internal theft or shoplifting.
- Ascertained, investigated, and alleviated internal and external theft and fraud.
- Identified areas of risk within the stores through periodic audits of cash handling practices, inventory control processes, customer service protocols.
- Provided security for employees and customers in the store environment.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
MANAGER
Advance Auto Parts
Macon
08.2018 - 04.2020
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Mentored and trained new employees on company policies and procedures.
- Defined and coordinated team goals and objectives to drive success.
- Counseled and disciplined employees, driving performance improvement.
- Offered constructive feedback to team members, boosting overall job performance.
- Monitored team productivity and performance to support goals.
- Analyzed and resolved quality and customer service issues, recommending system improvements.
- Communicated plans and actions to meet departmental goals.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Liaised regularly with upper management to ensure alignment of goals and objectives.
- Collaborated with staff to develop and carry out processes.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Delegated tasks, freeing up time to focus on higher-value activities.
RESTAURANT MANAGER
Burger King
Macon
06.2009 - 08.2018
- Analyzed customer feedback and implemented strategies to improve service.
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Developed marketing plans to increase revenue and customer loyalty.
- Monitored cash handling procedures to accurately charge customers.
- Resolved conflicts between staff and customers in a timely manner.
- Implemented corrective actions for issues, continuously improving service results.
- Provided orientation and on-boarding training to new associates.
- Worked with direct reports to cross-train and assist in development of new skills.
- Monitored restaurant equipment to schedule maintenance and repairs.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Facilitated team meetings to ensure staff remained informed of changes.
- Supervised sales generation and year-on-year profit growth.
- Maintained food and equipment inventories to support business demand.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Coordinated kitchen workflow to optimize supply usage and preparation time.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Scheduled and received deliveries and verified goods received against paperwork.
- Monitored budgets and payroll records to verify authorization of expenditures.
- Counted money and made bank deposits.
- Estimated food and beverage consumption to determine purchasing requirements.
- Monitored compliance with health and fire regulations to reduce risk.
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Investigated and resolved complaints regarding food quality and service.
- Established standards for personnel performance and customer service.
Education
HIGH SCHOOL DIPLOMA -
Spaulding County High School
Griffin, GA05.2002
Skills
- Store Operations
- Case Report Writing
- Personnel Protection
- OSHA Expertise
- Team Training
- Improve Policies
- Fraudulent Activities
- Investigations
- Optimize Security
- Monitor Employees
- Customer Surveillance
- Payroll Submission
- Emergency Situations
- Investigation Support
- Certified Protection Professional
- Bookkeeping Knowledge
- Customer Satisfaction
- Risk Management
- Law Enforcement
- Collaboration
- Reading Comprehension
- Internal Rate Of Return (IRR)
- M5 Network Security
- Systems Department
- Patrols
- Loss Prevention Policies
- Internal Audits
- Critical Thinking
- Suspicious Activity
- Surveillance
- Assignment Schedules
- Action Plan Development
- Safety And Security Enforcement
- Prevention Techniques
- Theft investigation
- Loss prevention strategies
- Inventory management
- Team leadership
References
References available upon request
Timeline
Asset Protection Investigator
Walmart
04.2020 - 04.2024
MANAGER
Advance Auto Parts
08.2018 - 04.2020
RESTAURANT MANAGER
Burger King
06.2009 - 08.2018
HIGH SCHOOL DIPLOMA -
Spaulding County High School