KRISTA BASY

• Assisted healthcare providers with patient assessments and treatment plans.
• Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
• Assist multiple providers in different areas of specialties. (Total joint, sports medicine, spine surgery, and hand surgery.)

• Assit with casting and splinting procudeures.
• Responsible for all patient phone calls (clinical) ensuring proper documentation in Athena of action taken/advice given.
• Telephones and/or sends eRx prescriptions to pharmacy on MD request/approval
• Provide patients with educational materials regarding diagnosis, directions for self-care and mobility related to disease, surgery, diagnostic studies, and equipment/casts

• Assist doctor with scribing while in the room with patients.
• Oversee patient complaints and compliance with drug screening.
• Oversaw initiatives to drive success in revenue, customer acquisition, and cost reduction.
• Handled all deposit and documented payment for clinic and surgery center.
• Directed training, promotions, and employee motivation to minimize turnover and maximize productivity.
• Audit and oversee lab orders, imagining, and procedures order for numerous clinic.
• Assisted in training all new hire; front desk, medical assistant, and asc pre and post op position.
• Led regional operations, ensuring compliance with healthcare standards and regulations.
• Developed training programs for staff, enhancing patient care and operational efficiency.

• Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
• Accompanied physicians through day in fast-paced, stressful environments.
• Send medication to patient pharmacy and handled any pharmacy call issues.
• Assist provider with complex and minor procedures.
• Reviewed urine analysis results and managed PDMP for review.
• Collaborated with healthcare providers to streamline documentation processes and improve workflow efficiency.

Developed and maintained loyal client base through exceptional service and attention to detail.

• Received numerous positive reviews and referral from satisfied customers.
• Demonstrated strong sales skills, promoting retail products and upselling services.
• Worked in very fast paced environments and stressful situations. Worked on 10-15 customers per day.
• Kept tidy and organized area to comply with cleanliness standards of state regulations.

• Slashed overstock inventory by managing correct inventory par level for Procedure suite, MRI, and clinic
• Perform various medical procedures, including taking vitals, administering injections, and assisting with minor surgical procedures.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Informed patients about medications, procedures, and care plan instructions.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Assisted physicians and nurses with clinical procedures following safe practices.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.

• Created appointments, referrals, and schedule follow up
• Administered injections and perform various lab tests including nasal swabs and phlebotomy
• Administered medication and vaccination, following established protocols.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Called and faxed pharmacies to submit prescriptions and refills.
• Verified patient insurance coverage and collected required co-payments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Managed over 50 customer calls per day. Managed various provider schedule with over 120 patients per day.