Krista Petch

Store Manager of Operations

Big Lots

11.2021 - 03.2025

Managed daily store operations, ensuring efficient workflow and high standards of customer service.
Trained and supervised staff, fostering a collaborative team environment focused on achieving sales goals.
Oversaw inventory management, implementing effective stock control measures to reduce shrinkage.
Analyzed sales trends to optimize merchandising strategies and enhance product placement within the store.
Developed and executed promotional campaigns, driving foot traffic and increasing overall sales performance.
Ensured compliance with safety regulations and company policies, maintaining a safe shopping environment for customers and employees.
Conducted regular performance evaluations, providing constructive feedback to promote professional growth among team members.
Collaborated with upper management on strategic initiatives aimed at improving operational efficiency and customer satisfaction.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Improved customer satisfaction through staff training in customer service and product knowledge.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Supervised guests at front counter, answering questions regarding products.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.