Krista Hussey
Snellville
Summary
Dynamic and results-driven Certified Phlebotomist with extensive experience at Emory Healthcare, excelling in patient care and team coordination. Proven ability to enhance operational efficiency and ensure regulatory compliance while training staff and improving processes. Adept at conflict resolution and maintaining exceptional customer service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Coordinator Clinic Lab Support Services
Emory Healthcare
Atlanta
06.2019 - Current
- Certified phlebotomist that follows hospital, HIPPA, CLIA, CAP, and OSHA policies/procedures
- Coordinates daily activities of Clinic Phlebotomy Services staff for efficient registration, collection, labeling, and processing of patient specimens.
- Ensure the accurate entry of data pertaining to test requests, specimen collection and related to patients.
- Actively works to maintain open and accurate communication with all medical and laboratory staff, and patients.
- Instructs staff in computer systems and acts to correct any problems.
- Trains staff on procedures and protocols.
- Participates in and documents quality improvement activities related to registration procedures, wait times, phlebotomy, processing, and specimen transportation.
- Initiates incident reports and promptly forwarded information to proper administrator for timely resolution.
- Works with managers to formulate plan for professional development.
- Acts as a liaison to other healthcare departments for problem resolution.
- Certified phlebotomist role included patient specimen collection
Certified Phlebotomist III: Emergency Room
South Georgia Medical Center
05.2018 - 06.2019
- Certified phlebotomist that followed hospital, HIPPA, CLIA, CAP, and OSHA policies/procedures
- Obtained and processed specimens, via venipunctures, from Emergency Department (ED) patients according to SGMC laboratory policies and procedures.
- Trained new staff on procedures and policies in phlebotomy section of Emergency Department.
- Acted as a liaison between laboratory and ED to facilitate accurate information delivery to patients and staff.
- Assessed and interpreted patient data to identify specific needs and deliver appropriate care.
Lead Technician/ Advanced Phlebotomist
BioLife Plasma Services
09.2015 - 05.2018
- Demonstrated leadership and technical expertise, including full certification in Medical History, Phlebotomy, and Sample Processing of plasma and blood.
- Performed venipuncture of donors and programming of plasmapheresis equipment.
- Set up, verified, operated, and troubleshot plasmapheresis machines according to training guidelines to maintain optimal equipment functionality.
- Performed finger stick, test blood sample, and record other donor measures to include hematocrit, total protein, weight, and vitals.
- Trained new and existing staff on donor center procedures through demonstrations, instruction, and feedback to enhance operational efficiency.
- Ensured compliance with federal, state, local, and company regulations to uphold specimen quality, employee safety, and donor safety in daily operations.
Customer Service/Front Desk/Data Entry
Abbott Label
02.2013 - 05.2015
- Answered calls on multi-line system, addressing customer inquiries effectively.
- Cultivated and sustained loyal customer relationships to enhance retention.
- Executed data entry for new and existing orders, ensuring accuracy and timeliness.
- Administrative duties including billing, invoicing and mailing.
- Maintained and replenished stock levels of product stored in the warehouse.
- Maintained/updated daily spreadsheets of items manufactured/shipped/back ordered daily.
Education
High School Diploma -
Grayson High School
Loganville, GA05-2005
Some College (No Degree) - Business Administration, Psychology
Georgia Southern University
Statesboro, GASkills
- Certified Phlebotomist
- Phlebotomy skills
- Patient Care
- Patient management
- Quality assurance
- Incident reporting
- Regulatory compliance
- EPIC proficiency
- Scheduling
- Data entry accuracy
- Data entry
- Process improvement
- Detail Orientation
- Trainer
- Staff training
- Team coordination
- Conflict resolution
- Time management
- Multitasking and organization
- Customer Service
- Document control
Certification
National Certified Phlebotomy Technician
Timeline
Coordinator Clinic Lab Support Services
Emory Healthcare
06.2019 - Current
Certified Phlebotomist III: Emergency Room
South Georgia Medical Center
05.2018 - 06.2019
Lead Technician/ Advanced Phlebotomist
BioLife Plasma Services
09.2015 - 05.2018
Customer Service/Front Desk/Data Entry
Abbott Label
02.2013 - 05.2015
High School Diploma -
Grayson High School
Some College (No Degree) - Business Administration, Psychology
Georgia Southern University