Kristal Moore
Jonesboro
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
26
26
years of professional experience
Work History
Branch Manager
Woodforest Bank
04.2023 - Current
- Led branch operations, ensuring compliance with banking regulations and company policies.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Managed staff performance through training, mentoring, and regular feedback sessions.
- Analyzed financial reports to identify trends and recommend improvements to branch profitability.
- Cultivated relationships with local businesses to drive community engagement and increase deposits.
- Coordinated marketing efforts to promote products and services tailored to customer needs in the local market.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
General Manager
Nulook Furniture/TruHome Furniture
10.2015 - 09.2022
- Manage day to day operations
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
General Manager
Titlemax Finance
01.2014 - 02.2015
- Increase store profitability through relationship development
- Ensure proper collection procedures are performed according to policy
- Minimize charge off dollars
- Interview and hire qualified candidates
- Prepare and analyze company reports and communicate to upper management
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Investigated customer credit references and approved credit lines.
- Researched billing errors and discrepancies to initiate corrective action.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Counseled debtors on payment options and arranged installment agreements.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Analyzed customer financial records to determine appropriate payment plan.
General Manager
Aarons Inc
05.2000 - 11.2013
- Protect Company assets
- Reconcile weekly inventories
- Close all agreements with mindset to create customers for life
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Uphold company policy and procedures
- Ensure accurate and timely deposits are made
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Diploma -
William H Spencer
Columbus, GA1997
Skills
- Excellent time management skills
- Branch operations management
- Cash handling
- Performance Improvement
- Administrative Skills
- Communication Skills
- Leadership
- Operations Management
- Customer relationships
- Excellent work ethic
Timeline
Branch Manager
Woodforest Bank
04.2023 - Current
General Manager
Nulook Furniture/TruHome Furniture
10.2015 - 09.2022
General Manager
Titlemax Finance
01.2014 - 02.2015
General Manager
Aarons Inc
05.2000 - 11.2013
Diploma -
William H Spencer