KRISTEN COOPER
Conyers
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
U.S. Bank Remote
04.2023 - Current
- Provide high quality customer service
- Respond to customer inquiries
- Research, analyze, and provide solutions that meet customer needs
- Maintains documentation of all activities
- Fraud prevention
Loan Processor II-Indirect Auto Auto
Regional Acceptance
Duluth, GA
07.2022 - 02.2023
- Work closely with underwriting to accomplish monthly loan volume.
- Ensure all contract and applicant information is accurately verified and entered into the system.
- Process all verifications and documents needed to complete loan processing in a timely manner.
- Maintain Perfect Client Experience
Loan Document Specialist III
Wells Fargo
Irving, TX
03.2019 - 07.2022
- Ensure consumers receive payment information.
- Process dealer payment promptly and accurately.
- Protects Wells Fargo from fraudulent accounts.
- Provide back- up lending coverage to ensure workload is adequately managed
- Perform daily proactive pipeline management
Education
High School Diploma -
Juan Seguin High School
Skills
- Organizational Skills
- Time Management
- Computer navigation skills
- Trend monitoring
- Regulatory Compliance
- Training and Development
- CRM software
- Request management
- Attention to Detail
- Client advocacy
Timeline
Customer Experience Specialist
U.S. Bank Remote
04.2023 - Current
Loan Processor II-Indirect Auto Auto
Regional Acceptance
07.2022 - 02.2023
Loan Document Specialist III
Wells Fargo
03.2019 - 07.2022
High School Diploma -
Juan Seguin High School