Open To Work
KRISTEN GLOVER
Macon
Work Preference
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon
Macon
12.2024 - Current
- Delivered orders promptly, enhancing customer satisfaction through consistent, high-quality service.
- Maintained set routes and schedules to meet customer expectations.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Verified delivery addresses to ensure accurate package delivery and minimize errors.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Cultivated positive customer relationships by offering responsive service and addressing inquiries effectively.
Delivery Driver
FedEx
Macon
10.2022 - 12.2024
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Verified delivery addresses to ensure accurate package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Maintained set routes and schedules to meet customer expectations.
- Cultivated customer relationships through friendly service and prompt response to inquiries.
- Adhered to set routes and schedules, consistently meeting customer expectations.
Nutrition Assistant
Bibb County Board of Education
Macon
11.2017 - 09.2021
- Designed and launched nutrition programs to enhance clients' healthy eating habits.
- Performed measurements such as height, weight, body mass index, waist circumference, blood pressure, pulse rate and temperature.
- Established rapport with clients through effective communication skills.
- Assisted with the preparation of meals according to established menus and recipes.
- Oversaw kitchen operations to uphold quality standards and ensure food safety.
- Monitored kitchen operations to ensure quality standards were maintained.
- Prepared meals according to established menus and recipes, ensuring consistency and quality.
Customer Service Cashier
Bass Pro Shops
Macon
04.2020 - 08.2021
- Delivered exceptional customer service in high-volume, fast-paced operations, enhancing customer satisfaction.
- Performed store opening and closing duties.
- Built positive relationships with customers by providing friendly and helpful service.
- Streamlined task management by organizing restocking and cash register operations, ensuring smooth workflow.
- Cleaned checkout area by wiping counters and sweeping floors.
- Resolved customer complaints courteously and efficiently, contributing to a positive shopping experience.
- Performed store opening and closing duties as required.
- Answered incoming calls promptly and professionally following established guidelines.
Education
Some College (No Degree) - Apparel Design
Central Georgia Technical College
Macon, GASkills
- Delivery logistics
- Customer relations
- Customer service
- Data entry
- Problem-solving
- Problem resolution
- Time management
- Adaptability and flexibility
- Collaboration
- Team collaboration
- Critical thinking
- Decision-making
- Active listening
- Positive attitude
Timeline
Delivery Driver
Amazon
12.2024 - Current
Delivery Driver
FedEx
10.2022 - 12.2024
Customer Service Cashier
Bass Pro Shops
04.2020 - 08.2021
Nutrition Assistant
Bibb County Board of Education
11.2017 - 09.2021
Some College (No Degree) - Apparel Design
Central Georgia Technical College