KRISTEN GONZALEZ
Warner Robins
Summary
Results-oriented leader with 20 years' experience driving operational efficiency, managing teams, and exceeding performance goals. Proven ability to cultivate positive environments, coach personnel, and implement strategies to achieve financial objectives. Eager to leverage expertise in non-profit fund raising, customer service, or program management to contribute to the success of the Museum Of Aviation.
Overview
11
11
years of professional experience
Work History
A-10 Scheduler
BGI
10.2023 - 05.2025
- Managed and optimized training schedules for A-10 pilots, encompassing 240+ flying events, resulting in efficient resource allocation and on-time program completion.
- Collaborated with a team of instructors and student pilots to ensure seamless execution of training programs, fostering a positive and productive learning environment.
- Demonstrated adaptability and problem-solving skills by efficiently managing last-minute schedule changes and communicating effectively with all stakeholders.
Scheduling Specialist
FlightSafety International Inc.
01.2023 - 10.2023
- Cultivated strong customer relationships by serving as the primary point of contact for over 3000 training events valued at $45M, ensuring exceptional customer satisfaction and program retention.
- Exercised independent judgment, managed correspondence of over 100 emails/multiple phone calls and prioritized walk-up clients daily while displaying high level of customer service.
- Demonstrated strong customer service skills by proactively addressing customer needs, resolving issues, and coordinating travel arrangements (international and domestic).
355th Fighter Wing Scheduler
River Tech
03.2022 - 09.2022
- Oversaw the execution of a $133M Flying Hour Program, ensuring efficient resource allocation, compliance with budgetary guidelines, and attainment of program objectives.
- Led a team of 33 schedulers across 11 units, providing guidance, training, and mentorship to optimize performance and achieve organizational goals.
- Developed and implemented policies and scheduling requirements to optimize resource utilization and maximize operational efficiency.
Mission Operations Coordinator
JT4
07.2020 - 02.2021
- Facilitated monthly events, training sessions, and evaluations, as well as exercise flights, in order to optimize learning throughout training activities.
- Planned, coordinated, and facilitated 780+ events, training sessions, and evaluations, resulting in a 98% award score and enhanced unit readiness.
- Partnered with joint directorates for maintenance, troubleshooting, and evaluation of various equipment, including teleconference equipment, virtual machines, intercoms, and radios.
Senior Computer Operator
AECOM
09.2018 - 01.2020
- Delivered preventative and corrective maintenance on office equipment, performed malfunction diagnosis, and assured system availability to improve task execution.
- Preserved continuity between military and contractors by assuring compliance with recognized standards and procedures while serving as Operations Lead.
- Managed fluid operations schedule, coordinated with pilots to receive mission information and input data that correlated with aircraft to ensure accurate tracking and safety of flight.
Computer Operator V
Arcata and Associates
05.2017 - 08.2018
- Managed multiple projects scheduling requested surface-to-air sites for military training of 17 different aircraft types.
- Configured briefing rooms with video/audio at classified level to conduct pre-brief and de-briefs.
Unit Program Coordinator
USAF
04.2014 - 06.2016
- Enhanced organizational efficiency by developing and implementing streamlined administrative and procedural processes. Managed 14 diverse programs for a 700-person organization, while also overseeing the receptionist area and handling visitor inquiries.
- Managed Government Travel Card ensuring all accounts paid on time and travel vouchers completed.
Education
Bachelor of Arts - Management
American Military University
Associates of Arts - Space Technology
Community College of Air Force
03.2010
Skills
- 20 yrs Non-Profit Experience
- Team Leadership
- Performance Management
- Customer Service
- Written / Verbal Communications
- Multi-tasking
- Planning and Scheduling
- Program / Project Management
- Administrative Support
- Conflict Resolution
- Training and Development
- Records / Financial Management
Timeline
A-10 Scheduler
BGI
10.2023 - 05.2025
Scheduling Specialist
FlightSafety International Inc.
01.2023 - 10.2023
355th Fighter Wing Scheduler
River Tech
03.2022 - 09.2022
Mission Operations Coordinator
JT4
07.2020 - 02.2021
Senior Computer Operator
AECOM
09.2018 - 01.2020
Computer Operator V
Arcata and Associates
05.2017 - 08.2018
Unit Program Coordinator
USAF
04.2014 - 06.2016
Associates of Arts - Space Technology
Community College of Air Force
Bachelor of Arts - Management
American Military University
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