Kristen Gordon
Cairo
Summary
Detail-oriented Patient Access Representative skilled in patient registration, insurance verification, and customer service. Strong commitment to confidentiality compliance and community outreach.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Archbold Grady Hospital
Cairo
01.2024 - 06.2026
- Welcomed patients and verified insurance information for accurate registration.
- Managed patient appointment scheduling using electronic health record system.
- Assisted patients with financial inquiries and payment options for services.
- Provided clear instructions to patients regarding pre-visit requirements and documentation.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at the time of service.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographic information and obtained authorizations before patient registration.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling outpatient appointments.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Community Service Assistant
Southwest Georgia Action Council
Cairo
10.2021 - 05.2023
- Assisted in organizing community outreach programs for local residents.
- Supported clients in accessing resources and services offered by the council.
- Conducted surveys to gather feedback from participants on community needs.
- Maintained accurate records of client interactions and service referrals.
- Facilitated workshops that promoted health and wellness in the community.
- Collaborated with local organizations to enhance program visibility and impact.
- Conducted research to identify potential resources for the community.
- Collaborated with volunteers from diverse backgrounds who had a shared commitment to serving their communities.
- Assisted with administrative tasks for multiple projects.
- Provided technical assistance to individuals seeking access to essential services.
- Developed programs to increase community engagement.
- Assisted in developing partnerships with businesses, schools, churches, and other organizations that serve the public.
- Developed strategies for resolving conflicts between different groups within the community.
- Identified opportunities for collaboration between departments or agencies at all levels of government.
- Coordinated with local organizations to provide services to underserved populations.
- Offered community resources and referrals to support client basic needs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Performed assessments to determine individual limitations and strengths.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Helped individuals address disabilities and put together career plans.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Made referrals to appropriate community resources for residents. to utilize community resources for resident's needs.
- Guided clients through transition to independent living within community.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Cleaning Supervisor
DEE Precious Hands Cleaning Sertvices
Cairo
06.2017 - 06.2020
- Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
- Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
- Developed cleaning schedules and assigned tasks based on priorities.
- Inspected facilities to maintain compliance with cleanliness standards.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Ensure all cleaning materials, equipment, and supplies were available and used correctly.
- Organise regular deep cleans in critical areas such as bathrooms or kitchens; monitor progress throughout the process.
- Ensure all machinery is in good working condition by carrying out regular checks; arrange repairs as necessary.
- Develop performance objectives for cleaners with an emphasis on quality service delivery; conduct appraisals as required.
- Assist in developing budgets for cleaning operations; identify cost-saving opportunities wherever possible.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Education
High School Diploma -
Cairo High School
Cairo, GA06-1998
Associate of Science - Medical Assting
Keiser University
Tallahassee, FL07-2026
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Confidentiality compliance
- Customer service
- Community outreach
Languages
English
Professional
Affiliations
- New Life United Methodist Church Outreach Blessing Community Giveaway
- Tallahassee Fl
Timeline
Patient Access Representative
Archbold Grady Hospital
01.2024 - 06.2026
Community Service Assistant
Southwest Georgia Action Council
10.2021 - 05.2023
Cleaning Supervisor
DEE Precious Hands Cleaning Sertvices
06.2017 - 06.2020
High School Diploma -
Cairo High School
Associate of Science - Medical Assting
Keiser University