Kristen Goss
College Park
Summary
Dynamic professional with experience at Pines Senior Living, excelling in patient care and verbal communication. Proven track record of enhancing resident satisfaction through exceptional service and dietary compliance. Recognized for punctuality and effective food handling, consistently delivering results in fast-paced environments while fostering positive relationships with clients and team members.
Overview
2027
2027
years of professional experience
Work History
Dietary Server
Pines Senior Living
Atlanta Ga
2024 - 09.2026
- Provided exceptional service to residents during meal times, ensuring satisfaction and dietary compliance.
- Assisted in meal preparation and presentation according to established dietary guidelines.
- Maintained cleanliness and organization of dining areas, promoting a pleasant atmosphere for residents.
- Collaborated with kitchen staff to accommodate special dietary needs and preferences of residents.
Wheelchair Customer Service Agent
Unifi Aviation
07.2020 - 09.2024
- Assisted customers with inquiries, providing accurate information and solutions to improve satisfaction.
- Handled ticketing and check-in processes efficiently to streamline passenger flow.
- Resolved customer complaints promptly, ensuring a positive experience and fostering loyalty.
- Collaborated with team members to maintain high standards of service during peak travel periods.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
Delivery Courier
Six Seven Logistics
Atlanta Ga
06.2019 - 06.2020
- Ensured timely delivery of packages across designated routes.
- Operated delivery vehicle while adhering to safety regulations and traffic laws.
- Managed efficient loading and unloading of cargo to optimize delivery schedules.
- Communicated effectively with customers to confirm deliveries and address inquiries.
- Followed company policies and procedures during shift.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Education
Medical Assisting
Georgia Medical Institute
GASkills
- Punctuality
- Patient care
- Verbal communication
- Food handling
Timeline
Wheelchair Customer Service Agent
Unifi Aviation
07.2020 - 09.2024
Delivery Courier
Six Seven Logistics
06.2019 - 06.2020
Dietary Server
Pines Senior Living
2024 - 09.2026
Medical Assisting
Georgia Medical Institute