Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTEN HAYES

Woodstock

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and high work ethic.

Overview

15
15
years of professional experience

Work History

Realtor- Part Time

Berkshire Hathaway
07.2024 - Current

- Passed my Georgia Real Estate License exam this year with hopes of doing this part time for our family, close friends, and to possibly generate passive income through rentals.

- Currently not actively seeking clients.

Bookkeeper/ Kindergarten Para/ Substitute

Mountain Road Elementary
01.2021 - 01.2023
  • Started assisting the school with subbing due to the COVID 19 pandemic and need for subs in the school system to keep the school operating
  • Subbing quickly turned into a permanent role with the school as a kindergarten Paraprofessional.
  • Soon our bookkeeper left, and I was able to move into the role at the school due to my background in financial planning
  • As bookkeeper, I kept detailed records of all financials related to the school
  • Planned events to raise money to support a new playground, parent, teacher, and student engagements
  • Assisted with Human Resources for teachers by filing workers comp claims, approved time off, approved time cards
  • Recordkeeping expertise
  • Customer service
  • Analytical skills
  • MS Office and Excel expert
  • QuickBooks

Office Manager

Miller Power Equipment
01.2018 - 12.2020
  • Company Overview: Canton, GA
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets through Quickbooks.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

ESL Teacher

VIPKID
11.2017 - 05.2020
  • Company Overview: CA
  • Administered and graded tests and assignments to evaluate student progress
  • Improved instruction methods by using various assessment tools and strategies
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance
  • Conducted skills assessments to uncover performance gaps
  • Interacted with students and parents via email, instant messaging, threaded discussion and synchronous chat
  • CA

Talent Acquisition Specialist

MarketSource
11.2013 - 05.2014
  • Company Overview: Alpharetta, GA
  • Sourced and screened candidates for technology roles and worked with hiring managers to coordinate interviews, offers and onboarding
  • Alpharetta, GA

Training Program for Series 7 and 63

E*TRADE Financial
05.2013 - 07.2013
  • Obtained series 7 and 63
  • Started the process of taking inbound and outbound phone calls, answering emails, and helping customers with any issues through patient problem solving
  • During this time, my daughter became ill and I decided to take some time off with her to help her get healthier before returning to work

Server

Logan's Roadhouse
12.2009 - 07.2011
  • Company Overview: Athens, GA
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Athens, GA

Education

Bachelor of Science - Family Financial Planning

University of Georgia
Athens, GA
05.2013

Skills

  • Customer service
  • Analytical skills
  • MS Office and Excel expert
  • QuickBooks
  • Critical thinking
  • Problem resolution
  • Active listening

Timeline

Realtor- Part Time

Berkshire Hathaway
07.2024 - Current

Bookkeeper/ Kindergarten Para/ Substitute

Mountain Road Elementary
01.2021 - 01.2023

Office Manager

Miller Power Equipment
01.2018 - 12.2020

ESL Teacher

VIPKID
11.2017 - 05.2020

Talent Acquisition Specialist

MarketSource
11.2013 - 05.2014

Training Program for Series 7 and 63

E*TRADE Financial
05.2013 - 07.2013

Server

Logan's Roadhouse
12.2009 - 07.2011

Bachelor of Science - Family Financial Planning

University of Georgia
KRISTEN HAYES