Kristen Hubbard
Loganville
Summary
Dedicated Customer Service Specialist known for productivity and efficient task completion. I excel at active listening, empathy, and adaptability to meet diverse client needs and foster positive experiences. I have a background in resolving complex issues and my notable strengths include exceptional communication skills, deep understanding of customer service protocols, and capability to work in fast-paced environments. Previously instrumental in team performance improvement through hands-on training and feedback delivery.
Overview
3
3
years of professional experience
Work History
CarMax Business Office Customer Specialist
CarMax
Fort Worth
09.2023 - Current
- Assisting customers with buying and selling vehicles
- Making partnerships with other departments to solve problems for our customers and provide them the best possible experience
- Reviewing and ensuring that all titling documents are filled out correctly and including any supporting documents needed
- Processing incoming payments from customers using a variety of payment methods as well as reconciling all money taken in each day
- Depositing cash and checks to a bank
- Answerering phone calls from customers, other stores, and banks and routed calls to appropriate team members
- Organizing the paper filing system to maintain accurate records.
- Operating office equipment, such as copy machine, scanner and printer.
- Identifying needs of customers promptly and efficiently
- Training new associates on proper procedures
Pizza Maker
MOD Pizza
Seattle
03.2022 - 09.2023
- Adhered to sanitation standards when handling food products and utensils
- Ensured compliance with health and safety regulations in the kitchen area
- Handled customer orders in a timely manner, ensuring accuracy of order
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas
- Operated the pizza oven, ensuring pizzas were cooked to order
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
- Communicated with customer to provide menu offering details and assist with decision-making
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste
- Kept stations stocked and ready for use to maximize productivity
- Maintained clean and orderly appearance throughout kitchen and dining area
- Prepared multiple orders at once for speedy service
- Checked completed orders for correct quantity and quality
- Training new associates on proper procedures
Education
Tumwater High School
TumwaterSkills
- Customer service
- Payment processing
- Data entry
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Record maintenance
- Strong teamwork
- Punctuality and reliability
- Multitasking and organization
- Money handling
- Staff training
- Paperwork processing
- Filing
- Quality control
Timeline
CarMax Business Office Customer Specialist
CarMax
09.2023 - Current
Pizza Maker
MOD Pizza
03.2022 - 09.2023
Tumwater High School