KRISTEN LAW
Sugar Hill
Summary
Motivated Receptionist offering valuable contributions in all facets of administrative activities derived from diverse, 11-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
16
16
years of professional experience
Work History
Billing Specialist
State Farm
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Responded to customer concerns and questions on daily basis.
- Self-motivated, with a strong sense of personal responsibility.
Account Manager
Kwalu
10.2021 - Current
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Developed pipeline to monitor sales progress and boost company revenue.
- Analyzed key competitors to respond to competitive threats.
Front Office
Newtown Medical Group
01.2018 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front area so that any questions could be responded to quickly and effectively.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy medical office.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Pleasantly responded to questions and remedied concerns quickly, resulting in 95% score in overall performance evaluations.
Customer Service Specialist
Rubicon Global (Salesforce)
08.2015 - 08.2017
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled day-to-day customer contact via phones, faxes and emails.
- Directed customers to appropriate departments for additional support.
- Verified accuracy of customer account information and updated when necessary.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Assisted in training new employees and participated in cross-training with other departments.
Front office Receptionist
Quest Diagnostics
02.2013 - 08.2015
- .Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
- Investigated and resolved customer complaints to foster satisfaction.
- Updated front office phone protocols to increase productivity by 80% and decrease customer hold times.
Receptionist
Veterinary Medical Center
10.2011 - 01.2013
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Shift Leader
Krystal Burger
11.2009 - 10.2011
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Alerted customers to upcoming sales events and promotions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Prepared beverages and filled food orders for customers.
Education
Associate of Healthcare Admin. - Health Administration
Lanier Technical College
Oakwood, GASkills
- MS Office proficiency
- Accounts payable and receivable
- Customer/Client relations
- Documentation and reporting
- Professional demeanor
- Multitasking strengths
- Organization skills
- Scheduling
- Data entry
- Billing best practices
- Records coordination
- Excellent written and oral communication
- Conflict resolution
- Professional telephone demeanor
- Claim submission
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
Title: Front Office Receptionist
Hobbies and Interests
Real Estate
Sales & Marketing
Timeline
Billing Specialist
State Farm
06.2023 - Current
Account Manager
Kwalu
10.2021 - Current
Front Office
Newtown Medical Group
01.2018 - 08.2021
Customer Service Specialist
Rubicon Global (Salesforce)
08.2015 - 08.2017
Front office Receptionist
Quest Diagnostics
02.2013 - 08.2015
Receptionist
Veterinary Medical Center
10.2011 - 01.2013
Shift Leader
Krystal Burger
11.2009 - 10.2011
Associate of Healthcare Admin. - Health Administration
Lanier Technical College
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