Kristen Lewis
Albany
Summary
I am seeking employment with a company where I'm able to use my talents and skills to grow and expand the company. The goal is to succeed in a stimulating and challenging environment while building the success of the company. I plan on experiencing advancement opportunities by providing hard work and dedication to what I do.
Overview
11
11
years of professional experience
Work History
Tax Professional
VIP Tax Solutions
Remote
10.2025 - Current
- Prepared and filed federal and state tax returns for diverse clients, ensuring compliance with regulations.
- Reviewed financial documents to identify deductions and credits, maximizing client tax benefits.
- Conducted thorough audits of tax filings to ensure accuracy and mitigate potential issues.
- Provided strategic tax planning advice to clients, optimizing their financial outcomes year-round.
Licensed Customer Service Agent
Liberty Mutual Insurance
Remote
05.2021 - 10.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Insurance Sales Agent
Allstate Insurance
Remote
01.2020 - 06.2021
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
Call Center Representative
Williams-Sonoma, Inc.
Remote
08.2020 - 02.2021
- Answering 50-70 calls from clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued and most importantly, meeting their needs to their satisfaction.
Correctional Officer II
MACON STATE PRISON
09.2018 - 08.2020
- Our responsibilities are to enforce rules and keep order within the prison
- Supervise activities of the inmates, inspect the facilities to ensure that they meet security and safety standards
- CPR Certified, Certified in firearms, BCOT Certification.
Sales Associate/Cashier
Hibbett Sports
Americus
08.2017 - 09.2019
- Responsible for greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, and managing financial transactions while achieving established goals.
- Lifted up to 75 pounds at once unloading supply trucks
Packer
TSG INC
Americus
09.2017 - 01.2018
- Responsible for making sure that all of the items were in tact, labeling items and packing them into the shipping containers; ensuring that nothing is damaged and organizing items.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Quality Control Tech
TSP Inc.
Ellaville
10.2016 - 02.2017
- My responsibilities at this particular job was to maintain the quality control of the products by checking to make sure that they met the required standards to meet our customers needs.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
Server
JJs Wings and Things
Americus
05.2016 - 01.2017
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Supported needs of at least 20- person wait staff
Cashier
Dairy Queen
Americus
12.2014 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Customer Service Representative
Walmart
Americus
09.2015 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Dollar General
Americus
09.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High school diploma -
Americus Sumter County High South
Americus, GA05-2015
Skills
- Customer Service
- Critical Thinking
- Observation
- Decision-Making
- Time Management
- Quality Control
- Law Enforcement
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Problem Resolution
- Customer Complaint Resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Tax Professional
VIP Tax Solutions
10.2025 - Current
Licensed Customer Service Agent
Liberty Mutual Insurance
05.2021 - 10.2025
Call Center Representative
Williams-Sonoma, Inc.
08.2020 - 02.2021
Insurance Sales Agent
Allstate Insurance
01.2020 - 06.2021
Correctional Officer II
MACON STATE PRISON
09.2018 - 08.2020
Packer
TSG INC
09.2017 - 01.2018
Sales Associate/Cashier
Hibbett Sports
08.2017 - 09.2019
Quality Control Tech
TSP Inc.
10.2016 - 02.2017
Server
JJs Wings and Things
05.2016 - 01.2017
Customer Service Representative
Walmart
09.2015 - 02.2016
Cashier
Dollar General
09.2015 - 01.2016
Cashier
Dairy Queen
12.2014 - 01.2017
High school diploma -
Americus Sumter County High South